Josephine Costa
Greenvale,VIC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Retail Assistant Manager
Rip Curl
MELBOURNE, VIC
03.2023 - Current
- Maintained a neat, clean, organized work environment that meets company standards.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Trained staff to have extensive product knowledge and upselling skills.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Monitored inventory levels and reordered merchandise as needed.
- Investigated stock discrepancies through regular audits of backroom locations.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Maintained cleanliness of the sales floor area at all times.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
Retail Assistant
Tarocash- Forever New
CRAIGIEBURN VIC 3064
- Processed payments using cash register, credit card machine and POS system.
- Operated cash registers efficiently during peak hours of business.
- Assisted customers with product selection, answered queries and provided advice.
- Restocked shelves with new merchandise when required.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Kept up-to-date knowledge of all products available in the store.
- Assisted in setting up promotional displays, signage and window displays.
- Pinned hems and seams of garments to ensure proper fit.
- Measured garments and assessed clothing on customers to determine proper fitting and necessary alterations.
- Identified needs of customers promptly and efficiently.
- Neatly hung or folded items and bagged for customers.
- Ironed and pressed clothing using spray starch for crisp, clean and wrinkle-free items.
Retail Assistant
Curtain Wonderland
MARIBYNONG
Retail Assistant
Ozmosis
CRAIGIEBURN
Receptionist
Carlisle Homes
SUNBURY
PA/Real Estate Agent
Ray White
TAYLORS LAKES VIC 3038
Education
First AID
Kangan Institute
07-2021
Diploma - Event Management
Melbourne Polytechnic
03-2020
Skills
- Sales Monitoring
- Friendly and Helpful
- Relationship Building
- Merchandise Display
- Customer Needs Assessment
- Dressing Room Assistance
- Staff Training and Development
- Goal Setting and Achievement
- Stock Management
- Product Knowledge
- Store Organization
- Multitasking
- Building Customer Loyalty
- Teamwork and Collaboration
- POS Software
References
References available upon request.
Timeline
Retail Assistant Manager
Rip Curl
03.2023 - Current
Retail Assistant
Tarocash- Forever New
Retail Assistant
Curtain Wonderland
Retail Assistant
Ozmosis
Receptionist
Carlisle Homes
PA/Real Estate Agent
Ray White
First AID
Kangan Institute
Diploma - Event Management
Melbourne Polytechnic