Josephine Cutri
Perth
Summary
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
21
21
years of professional experience
Work History
AMR Hair and Beauty
Ammar Issa
Cannington
11.2022 - 02.2025
- Performed regular price checks to ensure competitive pricing.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Monitored inventory levels and placed orders to restock shelves.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Itz All About Hair
Alicia Whitley
Menai
01.2009 - 08.2022
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Provided guidance on the implementation of new policies and procedures in stores.
- Monitored and evaluated district performance to ensure goals were met.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Mentored team members by demonstrating best practices for sales and customer service.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Resolved customer complaints regarding sales and service.
Store Manager
Christianes Hair Design
Hunters Hill
02.2004 - 01.2009
- Maintained accurate records of employee performance reviews.
- Monitored inventory levels and placed orders to restock shelves.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Hairdressing Cert3 - Hairdressing
Mask Academy
Sydney, NSW12-2012
Fashion And Textiles
South Regional TAFE
WA11-1998
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Customer service
- Team building
- Employee training
References
References available upon request.
Timeline
AMR Hair and Beauty
Ammar Issa
11.2022 - 02.2025
Itz All About Hair
Alicia Whitley
01.2009 - 08.2022
Store Manager
Christianes Hair Design
02.2004 - 01.2009
Hairdressing Cert3 - Hairdressing
Mask Academy
Fashion And Textiles
South Regional TAFE
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