Josephine Daguman
Tranmere,TAS
Summary
Experienced with delivering exceptional customer service in dynamic environments. Utilizes strong communication and teamwork skills to ensure efficient operations. Knowledge of hospitality best practices and guest satisfaction strategies.
Overview
4
4
years of professional experience
Work History
FOH Team Member
Liv Eat
01.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
FOH Team Member
San Churro
01.2022 - 01.2024
- This position has exposed me to manage effective work in busy environments while delivering high performance customer servicing skills
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
Retail Customer Service Representative
Kmart
01.2021 - 01.2022
- Directing customers in a respectful and kind manner regarding merchandise
- Dedicated time management and meticulous attention to store display standards
- Respond to service inquiries and coordinate resolutions with floor associates
- Maintained friendly and professional attitude towards staff and customers
FOH Team Member
Legs & Breast
01.2021 - 01.2022
- Resolved customer complaints promptly, resulting in increased loyalty and repeat business.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Prepared food orders efficiently while adhering to strict food safety guidelines, delivering high-quality products consistently.
Education
Bachelor of Laws -
University of Tasmania
11-2026
Skills
- Order taking
- Salesmanship
- Phone etiquette
- Complaint handling
- Excellent communication
- Multitasking Abilities
- Safe food handling
- POS systems
- Professional demeanor
- Reliable and dependable
- Latte art
- Hospitality service expertise
Attributes
- Exceptional Communication, Not only do I enjoy socializing with others daily, but I commend myself on doing it effectively. Making evident my skills in detailing information to anyone concisely and effectively to create a strong understanding with a customer.
- Dedicated, I'm highly determined with any challenge, new or old. If I haven't yet understood something, I am willing to work on it all day and in my spare time to perfect the skill and provide nothing but the utmost best service.
- Resilient, Through the many years I've learned to grow as a competent individual, I've been faced with different types of adversaries, and through this I have developed my ‘bouncing back' attitude.
Timeline
FOH Team Member
Liv Eat
01.2023 - Current
FOH Team Member
San Churro
01.2022 - 01.2024
Retail Customer Service Representative
Kmart
01.2021 - 01.2022
FOH Team Member
Legs & Breast
01.2021 - 01.2022
Bachelor of Laws -
University of Tasmania
Similar Profiles
Samia ZafarSamia Zafar
Cafe Supervisor at Liv EatCafe Supervisor at Liv Eat
Icaro PronsateIcaro Pronsate
Store Manager in Training at Liv-Eat Fresh EatingStore Manager in Training at Liv-Eat Fresh Eating
Ryan AlexanderRyan Alexander
Model Server Assistant at LIV / LIV BeachModel Server Assistant at LIV / LIV Beach