Josephine Herry
MOUNT DRUITT
Summary
Dynamic Security Monitoring Facility Operator with extensive experience at Sydney Trains, adept in CCTV camera operations and incident reporting. Proven track record in enhancing safety through effective surveillance monitoring and assisting law enforcement with investigations. Strong communicator with a commitment to data privacy compliance and customer service excellence.
Overview
29
29
years of professional experience
Work History
Security Monitoring Facility Operator
Sydney Trains
Rail Operations Centre, Alexandria
02.2011 - Current
- Operated and maintained surveillance equipment and office devices.
- Monitored activities captured on Station and train cameras.
- Assisted in the management of incidents that may affect customer and staff security and safety.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and reporting any fault that requires repairs.
- Preparing Statements for Police in relation to footage and stills saved for legal proceedings .
- Ensured data privacy compliance by strictly adhering to company policies and legal guidelines when handling sensitive video footage.
Group Remote Monitoring Facility Operator
RailCorp
Granville Railway Station
01.2000 - 01.2011
- Monitored activities captured on cameras to inform Security Department of suspicious activities.
- Supplied footage from CCTV recordings to Police and internal stakeholders.
- Watched live and recorded video surveillance footage as per operational needs.
- Operated CCTV equipment, radios, Emergency Help Point and Long Line PA to communicate with staff and customers.
- Facilitated smooth handovers with written reports detailing incidents that occurred during each respective shift.
- Submitted Police Statements and attended court in relation to footage saved required for legal proceedings.
- Identified and reported technical issues or malfunctions within the CCTV system.
- Monitored CCTV cameras and alarm systems for security breaches.
- Assisted passengers by providing timely and accurate assistance by answering Emergency Help Point calls.
- Assisted Police in reviewing footage inside the CCTV Control Room.
- Guided and advised passengers during trackwork and emergency situations by Long Line Public Address announcements.
Customer Service Attendant
City Rail
Circular Quay Railway Station
02.1996 - 01.2000
- Enhanced customer satisfaction by consistently providing prompt and courteous service especially in relation to train timetable and when operational /technical fault arises.
- Resolved customer complaints with empathy and escalated incidents when called for higher position decision.
- Maintained detailed records of customer interactions, ensuring proper follow up and resolution of issues.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Provided customers with information on train timetable, station amenities and information about ticket purchase.
- Trained new staff and provided support for operating procedures and safety protocols to deliver excellent customer service.
- Performed booking office duties, handled ticket sales and maintained adequate cash supply.
- Maintained and cleaned station concourse, Platforms and toilets by mopping and sweeping floors, wiping windows, emptying trash cans and keeping in mind safety of everyone.
Education
Certificate 1V - Frontline Management
TAFE Petersham
Petersham, NSW04-2015
Diploma - Hotel And Restaurant Management
Careers Business College
Sydney, NSW01-1992
Bachelor of Arts - Mass Communications
St. Joseph's College
Manila,Philippines03-1990
Skills
- CCTV camera operations
- Incident reporting
- Security standards expertise
- Incident investigations
- Digital video recorders
- Surveillance monitoring
- Camera operation
- Footage review
Languages
English
Full Professional
Timeline
Security Monitoring Facility Operator
Sydney Trains
02.2011 - Current
Group Remote Monitoring Facility Operator
RailCorp
01.2000 - 01.2011
Customer Service Attendant
City Rail
02.1996 - 01.2000
Certificate 1V - Frontline Management
TAFE Petersham
Diploma - Hotel And Restaurant Management
Careers Business College
Bachelor of Arts - Mass Communications
St. Joseph's College