JOSEPHINE IKENASIO

Responsibilities

• Provide primary customer support to internal and external customers
• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Achieve Set KPI's through customer service satisfaction ratings

2009- 2021

Responsibilities

• Manage a busy household with multiple (and often conflicting ) schedules . Being a skilled multi- tasker.
• Volunteered within the school as a parent helper within the classroom, on school excursions, inside the canteen, and special events
• Excellent organisation and communication skills

2007-2008

Responsibilities

• Provide accounts support to assist in the delivery of services to
  clients
• Promptly process all calls and queries
• Responsible for processing weekly advances to contractors
• Support the Accounts manager in all projects as required
• Accurately produce and maintain manual and computer files and
  hard copy filing systems for each client in accordance with
  procedures

Auckland 2004-2006

Responsibilities:

• Sole charge of all supplies in New Zealand and Pacific Islands
• Responsible for the stock, supply and delivery of uniform for all of
  NZ
• Maintained product stocktake.
• Required to work alone and meet deadlines under extreme
  pressure
• Developed own systems for supplies as there was insufficient
  training
• Maintained and developed strong relationships with internal and
  external customers
• Experience in ACA, Easy Ship, Excel, Microsoft office.