Josephine Kete
Scone,Nsw
Summary
Motivated worker with recent experience in an entirely remote, fast paced, high-pressure role where I participated in all aspects of customer service. I am self motivated with a strong work ethic, professional demeanour, and superb initiative.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Veterinary Receptionist
VetCX
Remote Position
03.2023 - 08.2023
- Quickly adapted to multiple computer programs and their chosen appointment settings such as Ezyvet, Rxworks and Vision.
- Liaised with the in clinic teams for emergencies.
- Managed daily administrative duties for up to eight clinics at a time, including all incoming calls, post operative callbacks, online booking requests, email correspondence, invoicing and surgical bookings.
- Communicated pre and post operative care instructions to clients.
- Participated in daily Teams meetings between management and clients.
- Provided preventative care and nutritional advice.
- Assisted with submitting orders for prescribed medications.
- Arranged euthanasia's with empathy and compassion.
- Communicated effectively with business clients via Slack.
Pet Sitter
Pets In Residence (Self Employed)
Lake Macquarie & Scone, NSW
01.2012 - 07.2023
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
- Administered parasite preventive, vitamins and supplements, and treatments for acute conditions when requested.
- Followed pet care instructions for dietary needs and medication regimens.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Environmental Officer
Toolijooa Environmental Restoration
10.2022 - 02.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed daily records for management as well as legal documents required for chemical use and storage.
- Quickly adapted to a new work environment.
- Communicated positively with clients and maintained a professional appearance
- Performed vehicle inspections for safety
- Displayed a positive work ethic during long hours in all weather conditions
Veterinary Nurse and Receptionist
Dr Paws Veterinary Hospital
06.2024 - Current
- Process daily transactions and perform end of day bank reconciliations.
- Assist with managing accounts for clients. Ensure all legal documents were filed accordingly.
- Triage any client emails and ensure all are responded to appropriately and in a timely manner.
- Maintain daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records
- Answer owner animal health questions and advised on best care practices.
- Administer medications to animals in treatment and documented changes in condition.
- Process new patients and update client records with key information using standardized registration systems and encrypted databases.
Veterinary Nurse & Receptionist
The Lake Veterinary Hospitals
Belmont, NSW
11.2015 - 08.2022
- Handled a large variety of animals with different temperaments and training, using positive reinforcement techniques.
- Managed administrative logistics of events planning, event booking and event promotions for both staff events and promotional events for clients.
- Assisted in coordinating puppy pre school classes including venue bookings, course structure and payment
- Processed daily transactions and performed end of day bank reconciliations.
- Assisted with managing accounts for clients.
- Ensured all legal documents were filed accordingly.
- Triaged any client emails and ensured all were responded to appropriately and in a timely manner.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Trained and mentored other members of staff.
- Remained calm and professional when in high pressure, stressful situations.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odours.
- Maintained patients under an anaesthetic throughout surgery, including critical patients.
- Assisted in orthopaedic procedures.
- Performed scale and polish dental procedures including dental x-rays.
- Cared for severe hospital cases such as high grade tick paralysis and snake bites
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Administered medications, vaccines, and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Dispensed prescribed medications as advised by the Veterinarian.
- Performed dental cleanings using ultrasonic scaler.
Customer Service Sales Assistant
Rebel Sport
Charlestown, NSW
01.2012 - 01.2018
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Processed payments for purchases made by customers.
- Assisted with the daily banking and reconciliation.
- Processed payments made through various finance options and filed the paperwork accordingly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked independently with minimal supervision.
- Prioritized tasks and projects to meet tight deadlines.
Education
Certificate III In Accounts Administration -
Tafe Digital
Certificate IV In Veterinary Nursing - Veterinary Nursing
TAFE NSW
Kurri Kurri, NSW2016
Higher School Certificate -
St. Francis Xavier's College
Hamilton, NSW2013
St. Mary's High School
Gateshead, NSW2011
Skills
- Enthusiastic and positive attitude
- Respectful towards others
- Experienced with multi-tasking
- Capable of working well under pressure
- High level of organisational skills
- Experienced with providing quality customer service
- Good time management
- Experienced with working in a team and individually
- Confident, responsible & reliable
- Able to adapt quickly to new computer software
- Comfortable using Microsoft Office Suite
- Able to show initiative
- High attention to detail
- Able to build rapport with clients under stressful circumstances
Certification
* White card
* National Police Check
References
- Angela Shears: Former colleague & Certificate IV Veterinary Nursing teacher at TAFE Kurri Kurri, NSW.
- PH: 0405238771
- Tahlia Inwood: General Manager of VetCX
- PH: 0419493031
Timeline
Veterinary Nurse and Receptionist
Dr Paws Veterinary Hospital
06.2024 - Current
Remote Veterinary Receptionist
VetCX
03.2023 - 08.2023
Environmental Officer
Toolijooa Environmental Restoration
10.2022 - 02.2023
Veterinary Nurse & Receptionist
The Lake Veterinary Hospitals
11.2015 - 08.2022
Pet Sitter
Pets In Residence (Self Employed)
01.2012 - 07.2023
Customer Service Sales Assistant
Rebel Sport
01.2012 - 01.2018
Certificate III In Accounts Administration -
Tafe Digital
Certificate IV In Veterinary Nursing - Veterinary Nursing
TAFE NSW
Higher School Certificate -
St. Francis Xavier's College
St. Mary's High School