Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Josephine Kete

Scone,Nsw

Summary

Motivated worker with recent experience in an entirely remote, fast paced, high-pressure role where I participated in all aspects of customer service. I am self motivated with a strong work ethic, professional demeanour, and superb initiative.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Remote Veterinary Receptionist

VetCX
03.2023 - 08.2023
  • Quickly adapted to multiple computer programs and their chosen appointment settings such as Ezyvet, Rxworks and Vision.
  • Liaised with the in clinic teams for emergencies.
  • Managed daily administrative duties for up to eight clinics at a time, including all incoming calls, post operative callbacks, online booking requests, email correspondence, invoicing and surgical bookings.
  • Communicated pre and post operative care instructions to clients.
  • Participated in daily Teams meetings between management and clients.
  • Provided preventative care and nutritional advice.
  • Assisted with submitting orders for prescribed medications.
  • Arranged euthanasia's with empathy and compassion.
  • Communicated effectively with business clients via Slack.

Pet Sitter

Pets In Residence (Self Employed)
01.2012 - 07.2023
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email and text.
  • Administered parasite preventive, vitamins and supplements, and treatments for acute conditions when requested.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.

Environmental Officer

Toolijooa Environmental Restoration
10.2022 - 02.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Completed daily records for management as well as legal documents required for chemical use and storage.
  • Quickly adapted to a new work environment.
  • Communicated positively with clients and maintained a professional appearance
  • Performed vehicle inspections for safety
  • Displayed a positive work ethic during long hours in all weather conditions

Veterinary Nurse and Receptionist

Dr Paws Veterinary Hospital
06.2024 - Current
  • Process daily transactions and perform end of day bank reconciliations.
  • Assist with managing accounts for clients. Ensure all legal documents were filed accordingly.
  • Triage any client emails and ensure all are responded to appropriately and in a timely manner.
  • Maintain daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records
  • Answer owner animal health questions and advised on best care practices.
  • Administer medications to animals in treatment and documented changes in condition.
  • Process new patients and update client records with key information using standardized registration systems and encrypted databases.

Veterinary Nurse & Receptionist

The Lake Veterinary Hospitals
11.2015 - 08.2022
  • Handled a large variety of animals with different temperaments and training, using positive reinforcement techniques.
  • Managed administrative logistics of events planning, event booking and event promotions for both staff events and promotional events for clients.
  • Assisted in coordinating puppy pre school classes including venue bookings, course structure and payment
  • Processed daily transactions and performed end of day bank reconciliations.
  • Assisted with managing accounts for clients.
  • Ensured all legal documents were filed accordingly.
  • Triaged any client emails and ensured all were responded to appropriately and in a timely manner.
  • Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
  • Trained and mentored other members of staff.
  • Remained calm and professional when in high pressure, stressful situations.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odours.
  • Maintained patients under an anaesthetic throughout surgery, including critical patients.
  • Assisted in orthopaedic procedures.
  • Performed scale and polish dental procedures including dental x-rays.
  • Cared for severe hospital cases such as high grade tick paralysis and snake bites
  • Answered owner animal health questions and advised on best care practices.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Administered medications to animals in treatment and documented changes in condition.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Administered medications, vaccines, and treatments as instructed by veterinarian.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Dispensed prescribed medications as advised by the Veterinarian.
  • Performed dental cleanings using ultrasonic scaler.

Customer Service Sales Assistant

Rebel Sport
01.2012 - 01.2018
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Processed payments for purchases made by customers.
  • Assisted with the daily banking and reconciliation.
  • Processed payments made through various finance options and filed the paperwork accordingly.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Contributed to team objectives in fast-paced environment.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Worked independently with minimal supervision.
  • Prioritized tasks and projects to meet tight deadlines.

Education

Certificate III In Accounts Administration -

Tafe Digital

Certificate IV In Veterinary Nursing - Veterinary Nursing

TAFE NSW
Kurri Kurri, NSW
2016

Higher School Certificate -

St. Francis Xavier's College
Hamilton, NSW
2013

St. Mary's High School
Gateshead, NSW
2011

Skills

  • Enthusiastic and positive attitude
  • Respectful towards others
  • Experienced with multi-tasking
  • Capable of working well under pressure
  • High level of organisational skills
  • Experienced with providing quality customer service
  • Good time management
  • Experienced with working in a team and individually
  • Confident, responsible & reliable
  • Able to adapt quickly to new computer software
  • Comfortable using Microsoft Office Suite
  • Able to show initiative
  • High attention to detail
  • Able to build rapport with clients under stressful circumstances

Certification

* White card

* National Police Check

References

  • Angela Shears: Former colleague & Certificate IV Veterinary Nursing teacher at TAFE Kurri Kurri, NSW.

- PH: 0405238771


  • Tahlia Inwood: General Manager of VetCX

- PH: 0419493031

Timeline

Veterinary Nurse and Receptionist

Dr Paws Veterinary Hospital
06.2024 - Current

Remote Veterinary Receptionist

VetCX
03.2023 - 08.2023

Environmental Officer

Toolijooa Environmental Restoration
10.2022 - 02.2023

Veterinary Nurse & Receptionist

The Lake Veterinary Hospitals
11.2015 - 08.2022

Pet Sitter

Pets In Residence (Self Employed)
01.2012 - 07.2023

Customer Service Sales Assistant

Rebel Sport
01.2012 - 01.2018

Certificate III In Accounts Administration -

Tafe Digital

Certificate IV In Veterinary Nursing - Veterinary Nursing

TAFE NSW

Higher School Certificate -

St. Francis Xavier's College

St. Mary's High School

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