Josephine Knight
Alexandra Hills,QLD
Summary
Accomplished Counter Specialist with a proven track record at JB Hi-Fi, adept in customer service and problem resolution. Excelled in staff management and maintaining high customer loyalty through effective complaint handling. Skilled in money handling and merchandise stocking, contributing to seamless store operations. Demonstrates strong computer skills and a commitment to excellence in team settings.
Overview
13
13
years of professional experience
Work History
Counter Specialist
JB Hi-Fi
Carindale, QLD
09.2016 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
- Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
Officeworks
Senior Counter
Capalaba, QLD
10.2011 - 09.2016
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Diploma - Beauty Therapy
Tafe Queensland
Southbank06.2013
Certificate II - Business
Tafe Queensland
11.2011
Skills
- Money Handling
- Merchandise Stocking
- Staff Management
- Customer Service
- Computer Skills
- Problem Resolution
Reference
Hayley Kirsch
JB Merchandise Manager
0447 710 454
hayleykirsch@gmail.com
Jess Rabinski
JB Merchandise Coordinator
0461 309 271
Jess_rabinski@hotmail.com
Timeline
Counter Specialist
JB Hi-Fi
09.2016 - Current
Officeworks
Senior Counter
10.2011 - 09.2016
Diploma - Beauty Therapy
Tafe Queensland
Certificate II - Business
Tafe Queensland