Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Josephine Knight

Alexandra Hills,QLD

Summary

Accomplished Counter Specialist with a proven track record at JB Hi-Fi, adept in customer service and problem resolution. Excelled in staff management and maintaining high customer loyalty through effective complaint handling. Skilled in money handling and merchandise stocking, contributing to seamless store operations. Demonstrates strong computer skills and a commitment to excellence in team settings.

Overview

13
13
years of professional experience

Work History

Counter Specialist

JB Hi-Fi
Carindale, QLD
09.2016 - Current
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.

Officeworks

Senior Counter
Capalaba, QLD
10.2011 - 09.2016
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Diploma - Beauty Therapy

Tafe Queensland
Southbank
06.2013

Certificate II - Business

Tafe Queensland
11.2011

Skills

  • Money Handling
  • Merchandise Stocking
  • Staff Management
  • Customer Service
  • Computer Skills
  • Problem Resolution

Reference

Hayley Kirsch

JB Merchandise Manager

0447 710 454

hayleykirsch@gmail.com

Jess Rabinski

JB Merchandise Coordinator 

0461 309 271

Jess_rabinski@hotmail.com

Timeline

Counter Specialist

JB Hi-Fi
09.2016 - Current

Officeworks

Senior Counter
10.2011 - 09.2016

Diploma - Beauty Therapy

Tafe Queensland

Certificate II - Business

Tafe Queensland
Josephine Knight