Josephine Lenzi

• Managed cash register transactions accurately, ensuring proper handling of payments and tips.
• Successfully collaborated with other staff members to provide seamless service during high-volume periods.
• Checked ID cards and verified bar guests were of legal age.
• Operated and closed down bar station according to sanitation regulations and safety standards.
• Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
• Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
• Learned how to make wide variety of mixed drinks.
• Enhanced customer experience by providing exceptional service and attending to their needs promptly.
• Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
• Notified management of guest complaints for quick, effective resolution.
• Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
• Maintained neat, clean and professional appearance to meet business dress code policy.
• Delivered food to customers at bar and tables.
• Bussed bottles and glassware to maintain clean bar area.
• Contributed to team success by cross-training in various roles such as server or host when needed, demonstrating adaptability and versatility.
• Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
• Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
• Processed $Amount in customer monetary transactions daily and balanced register at end of shift.

• Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
• Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
• Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
• Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
• Boosted sales efficiency by streamlining processes and implementing new strategies.
• Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
• Managed database updates related to customer information changes or additions.
• Researched issues to obtain appropriate answers to customer inquiries.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Mentored new sales associates to contribute to store's positive culture.

• Assisted with administrative tasks such as answering phone calls, managing correspondence, and maintaining accurate client records to support smooth business operations.
• Contributed to salon marketing efforts through engaging social media content showcasing before-and-after photos of client transformations.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in numerous positive reviews from clients.
• Maintained a clean and sanitary work environment, adhering to strict hygiene standards to ensure client safety and comfort.
• Enhanced client satisfaction by providing precise and trendy haircuts tailored to individual preferences.
• Offered expert advice on hair maintenance routines and product usage, empowering clients to achieve desired looks at home between appointments.
• Demonstrated strong time management skills by effectively juggling multiple clients simultaneously without compromising quality of service or attention to detail.
• Provided exceptional service by promptly addressing any issues or concerns raised by clients during their visit, ensuring a positive salon experience.
• Increased customer retention through exceptional communication skills and building rapport with clients.
• Mentored junior barbers in advanced cutting techniques and styling methods, improving overall team performance.
• Managed inventory of styling products and tools, ensuring consistent availability of necessary supplies for daily operations.
• Participated actively in staff meetings and training sessions, sharing knowledge and contributing ideas for the betterment of the team and overall customer satisfaction.

• Implemented data-driven decision making to optimize marketing spend, increasing return on investment.
• Leveraged social media platforms effectively for product promotion, increasing online visibility across multiple channels.
• Led a high-performing sales team, setting ambitious targets and providing ongoing coaching and support.
• Launched successful email marketing campaigns that increased engagement rates among potential customers.
• Managed complex sales cycles from lead generation through to closing deals, consistently exceeding quotas and expectations.
• Managed sales promotions and marketing strategies on major social media sites.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Completed professional development in Subject

All aspect of hairstyles

Washing drying building a good client and tell

Money handing

Colours

Cutting

• Completed professional development in Subject