Josephine Naluz
Surry Hills,NSW
Summary
I'm a hardworking and experienced Dental Assistant eager to work with your company. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and attention to detail.
Overview
10
10
years of professional experience
Work History
Permament Full Time Dental Nurse
Nundah Village Dental
02.2021 - Current
- High infection control standards by meticulously sterilizing instruments and maintaining clean workspace.
- Maintained adequate stock of dental materials and instruments to deliver high-quality patient care.
- Continuously updated knowledge on industry best practices through participation in professional development workshops and seminars related to dental nursing skills enhancement or new technologies adoption within the practice.
- Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
- Followed practice procedures and protocols to maintain patient confidentiality.
- Collaborated with dental team members to develop customized care plans for optimum patient results.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
- Experienced in assisting and planning for anything surgical, from complex extraction, single implant insert, All on 4 and All on X.
- Experienced in assisting with Implant, Aesthetic and Laser Dentistry.
- Experienced in lab works from taking impressions, pouring up models or scanning with 3 Shape Trios scanner, making soft night guard, bleach trays, Orthodontic Retainers, Essix Retainer, and Mouthguards.
- Experience in working at reception, answering phone calls, taking payments, booking patient appointments. Experience with using EXACT Dental Software.
Casual Retail Assistant
Review Australia
02.2021 - Current
- Developed strong rapport with customers and created positive impression of business.
- Helped customers complete purchases, locate items, and join reward programs.
- Prioritized helping customers and completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Independently work in concessions at Myer Stores.
- Check pricing, scanned items, applied discounts, and print receipts for customers
AFFILIATE TRAVEL AGENT
SMB TRAVEL & TOURS
02.2017 - 05.2019
- A duly-licensed travel agency that provides a wide array of services including international packages compromising of land arrangement, airline tickets, land transfers and sightseeing tours
- Established in 2011, catering to both corporate or business travel and leisure travel clients
- Website: http://smbtravel.com.ph/ Key Responsibilities:
- Organizing client group tours from departure to arrival
- Documentation and applying certain visas for some countries if needed
- Dealing directly with customers and making sure their holiday trips are highly organized
- Corporate group travels, team buildings and other events
- Selling Cebu Pacific Air Tickets
SALES & MARKETING REPRESENTATIVE
Hardjo Central
10.2017 - 10.2018
- Hardjo Central is a trading company in Netherlands
- Supporting manufacturers, growers, exporter to open markets for its products on the other side of this planet
- Work as independent sales and purchasing agency with signed up accounts
- Product portfolio within the industries of Technology, Commodities, Healthcare and Green Industrial
- Website: https://www.hardjocentral.com/ Key Responsibilities:
- Work based in Asia representing the company on various sourcing shows, travelled mainly in Hongkong, Singapore, Malaysia, and Thailand
- Looking for vendors and new products that would sign an exclusive contract for the company to be the soul distributor in Europe
- Dealing with OEM face to face and negotiating MOQ
- Determining needs of buyers in Europe and finding them the right products and price in Asia
- Writing down a report at the end of the show and compiling companies with products that potential.
WEIGHT MANAGEMENT COSNULTANT/CUSTOMER SERVICE/RETAILER
Sexy Shapes International Nutrition Club
02.2014 - 05.2017
- A Nutrition Club selling various weight management programs with meal plans and retailing varieties of supplements, skincare and other beauty products
- Roadshows, inviting guest for free wellness survey, analysing customer needs, determining customers suitable program, getting them sign to a program, guiding them with their diet on a daily basis and completely helping them change their lifestyle
- Monitoring customers journey, retailing supplements and many more products, monitoring sales, inventory, making sure we achieve quota.
Education
Cert III Dental Assisting
Australian Dental Association Queensland
Bowen Hills, QLD05.2022
MARINE COMMUNICATION VHF CERTIFICATE -
International Yacht Training (Island Spirits Thailand)
12.2018
INTERNATIONAL BAREBOAT SKIPPER SAIL -
International Yacht Training (Island Spirits Thailand)
12.2018
TRAVEL AGENCY OPERATIONS COURSE -
Asia Pacific Tourism Institute
08.2017
Skills
- Impeccable Customer Service Skills
- Good Written and Communication Skills
- Self Motivated Fast Learner & Reliable
- Confidentiality and Data Protection
- Professionalism and Ethics
- Dental Materials Knowledge
- Dental implant procedures knowledge
- Impression Taking
- Cosmetic dentistry understanding
- Appointment Scheduling
- Patient Needs Assessment
- Continuing Education Commitment
- Instrument Sterilization
- Dental charting
- Infection Control
- Periodontal treatment assistance
- Patient Charting
- Emergency dental treatment readiness
- Multitasking Abilities
- Use of EXACT Software
- First Aid/CPR
References
- Dr Marc Miller, Nundah Village Dental Principal Dentist and Owner, marc@nundahdental.com.au
- Ms Megan Dore, Nundah Village Dental General Manager, nundahdentalmarketing@gmail.com
- Jane Dowsett, REVIEW Australia Pty Ltd - State Manager QLD/WA, jane.dowsett@review-australia.com
Timeline
Permament Full Time Dental Nurse
Nundah Village Dental
02.2021 - Current
Casual Retail Assistant
Review Australia
02.2021 - Current
SALES & MARKETING REPRESENTATIVE
Hardjo Central
10.2017 - 10.2018
AFFILIATE TRAVEL AGENT
SMB TRAVEL & TOURS
02.2017 - 05.2019
WEIGHT MANAGEMENT COSNULTANT/CUSTOMER SERVICE/RETAILER
Sexy Shapes International Nutrition Club
02.2014 - 05.2017
Cert III Dental Assisting
Australian Dental Association Queensland
MARINE COMMUNICATION VHF CERTIFICATE -
International Yacht Training (Island Spirits Thailand)
INTERNATIONAL BAREBOAT SKIPPER SAIL -
International Yacht Training (Island Spirits Thailand)
TRAVEL AGENCY OPERATIONS COURSE -
Asia Pacific Tourism Institute
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