Josephine Prohm
Bowral,NSW
Summary
Since the beginning, I’ve grown with this hotel from the ground up, and I’m ready to learn, evolve and lead it into its next chapter—with a strong sense of loyalty, purpose, and pride. My journey here has shaped a leadership style that blends creative vision—grounded in my background in graphic design—with an intuitive, human-centred approach drawn from my nursing qualifications. I sincerely enjoy interacting with people and take pride in welcoming guests into my town, making them feel at home from the moment they arrive. I’m excited by the opportunity to step into a role where I can contribute strategically across departments, with a particular passion for elevating our presence in the weddings and events space.
Overview
8
8
years of professional experience
Work History
Food and Beverage Supervisor and Head of Training
Park Proxi Gibralter/Lotus
Bowral, NSW
07.2019 - Current
- Acted as the primary point of contact for staff and guests, addressing inquiries, resolving issues, and delivering personalized service to uphold the restaurant's and hotel's luxury standards.
- Supervised daily operations and delegated tasks effectively, ensuring each team member's strengths were utilized to optimize efficiency and enhance service quality in the food and services department.
- Coordinated seamlessly with hotel management and other departments, such as the concierge and events, to align restaurant standards with the overall guest experience.
- Played a key role in onboarding, managing, and training staff to understand both restaurant and hotel-wide service standards.
- Conducted pre-shift briefings to update staff on daily priorities, guest reservations, special requests, and menu changes.
- Collaborated with the events team to plan and execute banquets, private functions, and large-scale gatherings within the hotel premises.
- Supervised and participated in moving furniture, table settings, and decorative elements to transform spaces for various high-end events.
- Oversaw floor operations by managing seating arrangements and ensuring efficient table turnover to maximize revenue and guest satisfaction.
- Monitored inventory levels, coordinated with suppliers, and managed daily cash flow by reconciling sales transactions, ensuring accuracy in billing, and alignment with sales transactions.
Retail Attendant
Ghanda
Bowral, NSW
08.2022 - 02.2024
- Welcomed customers, offered to help locate items, and suggested merchandise suited to their needs.
- Maintained cleanliness and organization of the store to create a welcoming shopping environment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Watched for and recognised security risks and thefts to prevent or handle situations.
Aged Care Assistant in Nursing
Bowral House, Thompson Health Care
Bowral, NSW
11.2016 - 07.2021
- Provided high-quality, person-centered care to residents, ensuring dignity, privacy, and respect.
- Assisted residents with daily living activities, including personal hygiene, dressing, feeding, and mobility.
- Supported residents with complex care needs, such as dementia, chronic illnesses, and palliative care.
- Administered medications under supervision, and adhered to strict medication management protocols.
- Monitored residents' physical and emotional well-being, promptly reporting changes to the nursing staff.
- Collaborated with registered nurses (RNs) and healthcare teams to develop and implement individualised care plans.
- Maintained a clean, safe, and comfortable environment in line with infection control standards.
- Built trusting relationships with residents, their families, and other care professionals to enhance the quality of care.
- Responded promptly to emergencies, providing appropriate support, and following nursing home protocols.
Education
Bachelor of Arts - Design And Visual Communications
JMC Academy
Sydney, NSW07-2024
CERT III in Health Services Assistance (assiting in Nursing Work in Acute Care) - Human Services, Leisure & Health
NSW Health
Bowral 08.2016
Bachelor of Arts - Communications & Media
University of Wollongong
Wollongong Skills
- Food and beverage events knowledge
- Financial transaction handling
- Visual communication
- Customer service excellence
- Attention to Detail
- Telephone etiquette
- Active team participation
- Space utilisation strategies
- Attention to detail
- Client relations
- POS System Operation
- CPR certified
- Adobe Creative Suite (photoshop, illustrator,
Timeline
Retail Attendant
Ghanda
08.2022 - 02.2024
Food and Beverage Supervisor and Head of Training
Park Proxi Gibralter/Lotus
07.2019 - Current
Aged Care Assistant in Nursing
Bowral House, Thompson Health Care
11.2016 - 07.2021
Bachelor of Arts - Design And Visual Communications
JMC Academy
CERT III in Health Services Assistance (assiting in Nursing Work in Acute Care) - Human Services, Leisure & Health
NSW Health
Bachelor of Arts - Communications & Media
University of Wollongong
Similar Profiles
Danniel RybeckDanniel Rybeck
Hotel Waiter at Lotus restaurant located in Park Proxi HotelHotel Waiter at Lotus restaurant located in Park Proxi Hotel
Jake NicholsJake Nichols
Dish Hand at Park ProxiDish Hand at Park Proxi
Lolita VUILLERMET-COSTARDLolita VUILLERMET-COSTARD
Stagiaire at Free Proxi IliadStagiaire at Free Proxi Iliad