Josephine Sacco
Glen Waverley,Australia
Summary
Focused and dynamic person with a strong background in hospitality, interested in growing and improving management skills. Proven leader in hospitality, adept in staff training and front of house management, I significantly enhanced customer satisfaction at Doc Espresso. Skilled in team leadership and problem-solving, I excel in creating efficient, collaborative environments. My expertise ensures operational excellence, boosting customer loyalty and sales through innovative service strategies.
Overview
11
11
years of professional experience
Work History
Barista
The Healthlink Crew
08.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Performed opening and closing shop procedures, including opening and closing cash register.
Restaurant Supervisor
Scusa Mi Italiano
07.2023 - 03.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
BAR AND FLOOR MANAGER
Doc Espresso
11.2020 - 04.2023
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Built and managed team to keep daily operations running smoothly
- Training new employees, leading to improved efficiency and quality of service
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Trained new baristas on company processes and product preparation
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art
- Performed daily and weekly closing till
WAITRESS SUPERVISOR
Gilson
11.2021 - 02.2022
- Cleaned tables and chairs to prepare dining area for next customers
- Served food and beverages to patrons and immediately remedied issues with orders
- Verified guest satisfaction with meals and drinks, suggested additional items (new cocktails, digestive, dessert) to increase restaurant sales
- Helped customers select menu items by suggesting courses, explaining specials and answering food and drink preparation questions
- Trained new employees on restaurant procedures and plating techniques
BAR MANAGER
Olivia Natural Bistro
03.2018 - 02.2019
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Maintained detailed inventory of bar supplies and stocked work areas
- Recommended drinks to patrons based on preference
- Planned and coordinated special events to boost customer numbers and profits
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Created signature beverages to increase revenue and patron loyalty
- Developed and implemented bartender training programs, policies and procedures
- Poured wine, beer and cocktails for patrons
- Resolved escalated customer complaints to maximize satisfaction and loyalty
- Interviewed, hired and trained staff to improve customer retention and bolster sales
BAR MANAGER
Glamour Cafe
05.2015 - 03.2018
- Prepared coffee and cocktails
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders
- Taught team members how to make latest drinks and correctly perform new procedures
- Checked temperatures of freezers, refrigerators and heating equipment
- Created complex, hand-crafted beverages based upon customer preferences
- Greeted guests with pleasant smile and superior customer service
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Accepted cash and credit card payments, issued receipts and provided change
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Organized special events like (Happy Hours, Halloween and Christmas party, catering...)
WAITRESS
Grand Hotel Sofia
03.2014 - 05.2015
- Worked in a luxury Hotel as waitress, learning how to serve in a fine dining restaurant
- Prepared bar station and expertly polished glassware for optimal presentation
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Set up tables for special events like weddings
- Set up dining room to meet hospitality and service standards
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with drink selection
WAITRESS
Hotel Garibaldi
05.2013 - 03.2014
- Presented food and beverages to guests at tables
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Presented menus to patrons to answer questions about menu items and make recommendations
- Stocked server areas with supplies before, during and after shifts
- Resolved customer concerns with friendly and knowledgeable service
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained accuracy while handling payments, giving change and printing receipts for customers
Education
LATTEART COURSE LEVEL 2 -
ProBartender School
BARTENDER CERTIFICATE -
ProBartender School
BARISTA CERTIFICATE -
ProBartender School
HIGH SCHOOL DIPLOMA -
Siracusa Liceo O.M. Corbino
01.2010
Skills
- Team Leadership
- Staff Training
- Outgoing Personality
- Organizational ability
- Problem-Solving
- Collaboration and Teamwork
- Staff Supervision
- Health and safety
- Front of House Management
Languages
English
Full Professional
Italian
Native or Bilingual
Timeline
Barista
The Healthlink Crew
08.2024 - Current
Restaurant Supervisor
Scusa Mi Italiano
07.2023 - 03.2024
WAITRESS SUPERVISOR
Gilson
11.2021 - 02.2022
BAR AND FLOOR MANAGER
Doc Espresso
11.2020 - 04.2023
BAR MANAGER
Olivia Natural Bistro
03.2018 - 02.2019
BAR MANAGER
Glamour Cafe
05.2015 - 03.2018
WAITRESS
Grand Hotel Sofia
03.2014 - 05.2015
WAITRESS
Hotel Garibaldi
05.2013 - 03.2014
BARTENDER CERTIFICATE -
ProBartender School
BARISTA CERTIFICATE -
ProBartender School
HIGH SCHOOL DIPLOMA -
Siracusa Liceo O.M. Corbino
LATTEART COURSE LEVEL 2 -
ProBartender School
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