The brain and behaviour
+ Years of experience
Josephine Shields
Mental health professional
Canberra,ACT
Overview
10
10
5
5
+ Years of post-secondary education
Work History
Clinical Governance and Quality Improvement Manager
OzHelp Foundation
07.2023 - Current
- My role is to improve programs and accessibility for those living with poor mental health and suicidality that is most often associated with psychosocial challenges in the workplace
- Duties include: Conduct research and provide evidence-based recommendations in suicide prevention and mental health and wellbeing to guide and implement change across OzHelp Foundation’s suite of service streams and programs, ensuring best practice and continuous quality improvement
- Strategize with service streams and OzHelp broadly to increase equity and enhance diversity and inclusion (e.g., evaluate the organisation against the National Standards for Mental Health Services 2010 in preparation for accreditation, using different frameworks)
- Provide clinical advice about equitable psychosocial wellbeing and suicide prevention to a multidisciplinary team to team to support individual client mental health and escalation of care as required
- Provide clinical advice about risk assessment, safety planning and risk management
- In consultation with relevant departments, ensure training is fit for purpose and delivery is engaging and contemporary
- Prepare documentation and correspondence including policy and procedures, program content and monthly and bi-annual reports (e.g., ACT Health, National Suicide Prevention Leadership Program)
- Develop education awareness raising across the organisation, such as Mindframe’s communication guidelines aimed at guiding staff in their use of language to reduce stigma and support safe reporting and help-seeking behaviours.
Senior Psychosocial Support Coordinator (Team Leader)
Woden Community Service Inc
03.2021 - 07.2023
- Acting Team Leader for The Way Back Support Service (TWBSS) (suicide aftercare post attempt or during suicidal crisis)
- Senior/ Team Leader for Southside Community Step-Up Step Down (SC SUSD) (brief intervention, residential to outreach program for moderate to severe or complex mental health crisis) & TWBSS
- Lead and support staff to deliver recovery-oriented mental health outreach, ensuring adherence to strategic plans and service models, and promoting trauma-informed and culturally competent practices
- Collect, monitor, and report service performance and evaluation data, develop strategic relationships with external stakeholders, and collaborate across service lines to improve outcomes
- Provide direct, recovery-focused psychosocial support to individuals with mental illness, promote inclusivity through trauma-informed and culturally competent approaches, and advocate for participants' rights and access to resources.
Senior/ Team Leader
Woden Community Service Inc
03.2021 - 07.2023
- Senior/ Team Leader for Southside Community Step-Up Step Down (SC SUSD) (brief intervention, residential to outreach program for moderate to severe or complex mental health crisis) & TWBSS
- Lead and support staff to deliver recovery-oriented mental health outreach, ensuring adherence to strategic plans and service models, and promoting trauma-informed and culturally competent practices
- Collect, monitor, and report service performance and evaluation data, develop strategic relationships with external stakeholders, and collaborate across service lines to improve outcomes
- Provide direct, recovery-focused psychosocial support to individuals with mental illness, promote inclusivity through trauma-informed and culturally competent approaches, and advocate for participants' rights and access to resources.
Mental Health Peer/ Psychosocial Outreach Worker
Flourish Australia
01.2019 - 01.2021
- Solely responsible for the implementation and day-to-day operations of the pilot Assisted Discharge Program
- Recovery Coaching, Journey Counselling
- Disability Employment Services, The Salvation Army.
Endorsed Enrolled Nurse
Canberra Health Services
02.2014 - 11.2019
- Design and present Quality Improvement Proposal (enhanced patient flow between wards)
- ACT Health Transition to Practice Program- Certificate of Achievement
- TCH Alcohol, Tobacco and Other drugs (long stay detox unit and methadone clinic)
- TCH Medical Imaging Department (nursing duties across modalities working with multidisciplinary teams to provide patient centred continuity of care)
- MHJHADS (ACT Justice Health: The Alexander Maconochie Centre) providing non-judgemental nursing care and support to detainees in a maximum-security setting.
Summary
Motivated mental health professional with substantial experience helping individuals with complex, moderate to severe challenges, including suicidality. Skilled in implementing and leading evidence-based interventions. Possesses deep understanding of mental health and behavioural sciences to support recovery.
Education
Graduate Diploma in Mental Health And Neuroscience -
University of The Sunshine Coast
02.2024 - Current
Graduate Certificate in Mental Health And Neuroscience -
University of The Sunshine Coast
02.2021 - 11.2021
Diploma of Nursing (Enrolled- Division 2) -
Canberra Institute of Technology
07.2012 - 11.2013
Community Services Work -
Canberra Institute of Technology
07.2014 - 09.2016
Skills
- Service Quality Improvement
- Problem-Solving Ability
- Federal Contracting
- Infection Prevention
- Continuous Quality Improvement (CQI)
- Process and Performance Improvement
- Accreditation Coordination
- Compliance Monitoring
- Treatment Options
- Issue Resolution
- Constructive Feedback
- Protocol Optimization
- Operational Efficiency
- Data Tabulation
- Operational Improvements
- Training Programs
- Emotional Intelligence
- Documentation Control
- Data Collection Processes
- Organizational Systems
- SOP Development
- Patient Safety
- Quality Patient Care
- Integrated Design
- Excellent Researching Skills
- Goal Attainment
- Loss Prevention Strategies
- Supplier Relationship Management
- Team Training
- Familiarity with Quality Standards
- Client Rapport-Building
- Peer Review
- Document Management
- Change Management Process
- Continuous Improvement Management
- Disciplinary Action
- Community Outreach
- Confidential Records Management
Work Preference
Location Preference
On-SiteHybridImportant To Me
Company CultureTeam Building / Company RetreatsCareer advancementInterests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Diploma in Mental Health And Neuroscience -
University of The Sunshine Coast
02.2024 - Current
Clinical Governance and Quality Improvement Manager
OzHelp Foundation
07.2023 - Current
Senior Psychosocial Support Coordinator (Team Leader)
Woden Community Service Inc
03.2021 - 07.2023
Senior/ Team Leader
Woden Community Service Inc
03.2021 - 07.2023
Graduate Certificate in Mental Health And Neuroscience -
University of The Sunshine Coast
02.2021 - 11.2021
Mental Health Peer/ Psychosocial Outreach Worker
Flourish Australia
01.2019 - 01.2021
Community Services Work -
Canberra Institute of Technology
07.2014 - 09.2016
Endorsed Enrolled Nurse
Canberra Health Services
02.2014 - 11.2019
Diploma of Nursing (Enrolled- Division 2) -
Canberra Institute of Technology
07.2012 - 11.2013
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