Josephine Westerlund
Crestmead,QLD
Summary
At Australia Post, I enhanced mail delivery efficiency and customer satisfaction by developing optimized routes and implementing technology advancements. Renowned for exceptional teamwork and communication, I consistently met performance targets, significantly reducing delivery errors. My expertise in package handling and problem-solving abilities played a pivotal role in streamlining operations and fostering positive community relations.
Overview
10
10
years of professional experience
Work History
Postal Delivery Officer
Australia Post
09.2014 - 10.2024
- Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
- Minimized delivery errors by double-checking addresses, postage, and packaging requirements before dispatching mail items.
- Kept abreast of changes in postal regulations or technology advancements that could impact job performance or improve overall efficiency levels within the department.
- Enhanced customer service by addressing inquiries, resolving complaints, and providing accurate information on postal services.
- Collaborated with fellow Postal Delivery Officers to ensure seamless coordination and comprehensive coverage of designated territories.
- Consistently met performance targets set forth by management regarding punctuality rate, route completion time, and customer satisfaction scores.
- Safeguarded sensitive information through strict adherence to postal regulations and confidentiality protocols.
- Provided support during emergencies by delivering essential supplies or distributing vital information as required by the situation at hand.
- Expedited package processing for quicker delivery with meticulous attention to detail in sorting and labeling procedures.
- Assisted customers at the front counter when needed, providing exceptional service and promoting additional postal products.
- Improved mail delivery efficiency by developing and implementing optimized routes.
- Ensured timely mail delivery for customer satisfaction with diligent adherence to schedules.
- Participated in community outreach events to promote postal services and strengthen relationships between the organization and local residents.
- Trained new Postal Delivery Officers in company policies, route management techniques, and efficient delivery methods for seamless onboarding.
- Contributed to a positive workplace environment through effective communication and teamwork with colleagues, supervisors, and customers alike.
- Maintained accurate records of deliveries, enabling streamlined operations and prompt resolution of issues.
- Handled fragile packages carefully, following proper handling procedures to minimize damage during transport or storage.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Education
School Certificate - English Language
Wellington Girls College
Wellington New Zealand12.1985
Skills
- Package handling
- Loading and unloading
- Dependability
- Flexibility
- Heavy lifting
- Safety procedures
- Postal regulations
- Hand-eye coordination
- Prioritization
- Delivery scheduling
- Sorting mail
- Collaboration
- Parcel delivery
- Safety awareness
- Mail sorting
- Report preparation
- Mail distribution
- Postage calculation
- Registered mail coordination
- Documentation & recordkeeping
- Scan parcels
- Teamwork
- Technology use
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Teamwork skills
- Physical strength
- Relationship building
- Mail-sorting and delivery sequence
- Self motivation
- Professionalism
- Time management abilities
- Written communication
- Registered mail protocols
- Cultural awareness
- Package scanning
- Communication skills
- Serve customers
Languages
English is my second language I speak Samoan at home but I’m fluent in writing and speaking English
Languages
Samoan
Native or Bilingual
Timeline
Postal Delivery Officer
Australia Post
09.2014 - 10.2024
School Certificate - English Language
Wellington Girls College
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