Summary
Overview
Work History
Education
Skills
Languages
Additional Qualifications
Section name
Timeline
Generic
Josephine Wong

Josephine Wong

Coomera,QLD

Summary

Experienced and energetic airline crew professional with a strong background in international 5 stars hospitality, dedicated to team-driven environment., adaptive to changing needs. Known for excellent customer relations and welcoming attitude. Proven ability to work under pressure, deliver quality service, and customer care.



Overview

16
16
years of professional experience

Work History

Cafe attendant (Casual)

Ah So Kitchen
01.2025 - Current


  • Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
  • Reduced wait times for customers by quickly processing orders and payments with accuracy.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Assisted customers with product selection by answering questions about food ingredients
  • Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
  • Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.


Administrative assistant (Part-time)

Speedrecovery Physiotherapy
01.2021 - Current
  • Provide administrative support to physiotherapist including documentation, referrals, and medical reports.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Maintain a clean and welcoming office and ensure smooth daily operations of the clinic.

Flight Purser (Airline Crew)

Cathay Pacific Airways Ltd
01.2010 - 01.2020
  • Led cabin team with different nationalities to ensure exceptional 5 stars in-flight service and safety compliance in business, premium economy and economy class.
  • Managed service delivery, passenger inquiries, and complaints promptly and accurately.
  • Delivered personalized attention to premium passengers by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
  • Contributed to revenue generation through effective sales techniques for in-flight products and services.
  • Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment
  • Managed conflict resolution among passengers when necessary, ensuring a peaceful travel environment for all aboard the aircraft.
  • Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
  • Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
  • Supported company initiatives for environmental sustainability through conscientious waste management practices and resource conservation during flights.

Education

Master of Christian Studies - International Cultural Study

Alliance Bible Seminary
01.2010

Diploma - Cell Church Ministry

Hong Kong Cell Church Ministry College
01.2006

Bachelor of Science - Applied Biology

Hong Kong Baptist University
Hong Kong

Skills

  • 5 Stars hospitality, customer service
  • Strong communication skill, interpersonal skill
  • Working with cross cultural environment
  • Adaptability, fast and high pressure environment
  • Microsoft Office Suite, Chinese Word Processing
  • St John First Aid
  • Fluent in Cantonese, English, and Mandarin
  • Food service
  • Menu memorization
  • Team player
  • Customer focused
  • Multitasking and organization
  • Teamwork and collaboration
  • Issue troubleshooting
  • Delegating work
  • Task prioritization
  • Grooming standards
  • Passenger assistance
  • Coaching and mentoring
  • Complaint handling
  • Cultural awareness
  • Emergency procedures
  • Disability awareness
  • Strong work ethic

Languages

Chinese
Full Professional
English
Full Professional
Chinese (Cantonese)
Native or Bilingual

Additional Qualifications

  • Bookkeeping & Accounting
  • - London Chamber of Commerce Institution Level 1
  • - London Chamber of Commerce Institution Level 2

Section name

  • Availability: Immediate
  • Salary Expectation: negotiable

Timeline

Cafe attendant (Casual)

Ah So Kitchen
01.2025 - Current

Administrative assistant (Part-time)

Speedrecovery Physiotherapy
01.2021 - Current

Flight Purser (Airline Crew)

Cathay Pacific Airways Ltd
01.2010 - 01.2020

Diploma - Cell Church Ministry

Hong Kong Cell Church Ministry College

Master of Christian Studies - International Cultural Study

Alliance Bible Seminary

Bachelor of Science - Applied Biology

Hong Kong Baptist University

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Josephine Wong