Summary
Overview
Work History
Education
Skills
Timeline
Generic

Josephine YARSIAH

Adelaide,SA

Summary

Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill. Successful at utilizing scripts and conversational strengths to consistently achieve or exceed sales targets. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Strong willed Telemarketer with high level of enthusiasm and energy. 5 months of experience in call centre environments. Possessing skills in developing rapport with each customer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level ATO casual position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Inbound Sales Representative

TSA Group
12.2023 - 04.2024
  • Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
  • Increased product knowledge through continuous training, resulting in improved sales performance.
  • Responded to customers within required turnaround times.
  • Documented details of calls and customer interactions.
  • Streamlined internal processes for better communication among team members, resulting in increased productivity.
  • Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
  • Coordinated with other departments such as marketing or product development when necessary – sharing valuable customer feedback and contributing to the continuous improvement of our offerings.
  • Worked with multiple means of communication within fast-paced environment.
  • Implemented upselling techniques effectively, driving additional revenue streams for the company.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Crew Member

McDonald's Restaurant
12.2020 - 11.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Retail Sales Associate

Coles Supermarket
01.2021 - 12.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Education

High School Diploma -

Thomas More College
Adelaide
12.2023

Skills

  • Inbound sales
  • High-volume call centers
  • Goal-Oriented
  • Customer Relationship Building
  • Email Communication
  • Product Knowledge
  • Sales Reporting
  • Brand Awareness
  • Inbound Call Management

Timeline

Inbound Sales Representative

TSA Group
12.2023 - 04.2024

Retail Sales Associate

Coles Supermarket
01.2021 - 12.2022

Crew Member

McDonald's Restaurant
12.2020 - 11.2023

High School Diploma -

Thomas More College

Similar Profiles

CREATE PROFILE
Josephine YARSIAH