Josephine Zinck
Mount Annan,NSW
Summary
Dedicated experience in customer service, administration, social service and community. Equipped with completed education in psychology and criminology. Versatile between roles from volunteer work to leadership, with a strong sense of purpose and community. Eager to contribute meaningfully to a supportive team while building a confident, independent career.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Centre Repsentative
Fundamental Worldwide
09.2025 - Current
- Conduct daily outbound calls to generate donation leads and promote charity programs using clear, confident, and persuasive communication.
- Build rapid rapport with potential donors, effectively presenting charity missions to drive engagement and donations based on trust and credibility.
- Train and mentor new hires on sales communication and motivation techniques, while holding the personal best (PB) for performance within the Christian Blind Mission charity program.
Client Services Team Member
Winnings
09.2023 - 09.2024
- Resolved spare parts and warranty customer claims for bath ware/ kitchenware.
- Managed and organised payment, orders, and product delivery and services.
- Coordinated and collaborated with brand partners to streamline workflow and ensure customer satisfaction and awareness.
Disability Support Worker
DSW Disability Services
10.2022 - 10.2023
- Assessed client needs to develop tailored support plans
- Facilitated daily living activities, ensuring client comfort and safety
- Collaborated with healthcare professionals to coordinate services
Youth Group Leader
Local Religious Organisation
05.2022 - 09.2023
- Organise and lead spiritual, social, educational, and physical activities to build youth independence, life skills, and confidence.
- Provide mentoring and pastoral counselling to support mental and emotional wellbeing, collaborating with parents and religious leaders.
Education
Masters of Counselling - Counselling
Australian Institute of Professional Counsellors
Sydney, NSW03-2028
Bachelor of Social Science/ Arts - Psychological Science/ Criminology
Western Sydney University
Sydney, New South Wales, NSW08-2023
Skills
- Customer Service & Conflict Resolution
- Professional Verbal & Written Communication
- Organisational & Administrative Support
- Record-Keeping & Confidentiality
- Payment-Solving & Decision-Making
- Team Leadership, Collaboration & Coordination
- Client Mentorship & Support
- Microsoft Office & Internet Proficiency
- Attention to Detail & Time Management
- Fluent Samoan and Englsih Language
Certification
Full NSW Driver's License (Class C)
Timeline
Call Centre Repsentative
Fundamental Worldwide
09.2025 - Current
Client Services Team Member
Winnings
09.2023 - 09.2024
Disability Support Worker
DSW Disability Services
10.2022 - 10.2023
Youth Group Leader
Local Religious Organisation
05.2022 - 09.2023
Masters of Counselling - Counselling
Australian Institute of Professional Counsellors
Bachelor of Social Science/ Arts - Psychological Science/ Criminology
Western Sydney University