Josephine (Fina) Blejusca
Melbourne,Australia
Summary
Quality-driven Senior Case Manager focused on facilitating communication between providers and improving overall service to clients. Detail-oriented and systematic professional with a proactive approach. Handles individual clients and supports colleagues in proper implementation of organizational policies and compliance with applicable laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Leader
VACCA
04.2023 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with stakeholders through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Advocated for clients to assure respected rights and wishes.
- De-escalated stressful situations through individual and family crisis interventions.
- Onboarded new employees with training and new hire documentation.
- Established team priorities, maintained schedules and monitored performance.
Senior Case Manager
Victorian Aboriginal Child Care Agency
07.2019 - 04.2023
- Provided safety planning, crisis intervention and case management to clients.
- Undertake Looking After Children (LAC) requirements for clients and monitoring of relevant documentation of LAC.
- Contribute to the development and maintenance of a safe, secure and planned environment wherein resident’s developmental needs are effectively met as per program guidelines.
- Work as part of a team to stabilize placement and allow for client to have self-determination.
- To prevent young people from entering the residential space and if possible to transition client out of Residential care.
- To ensure that our young people and family are aware of their rights and responsibilities in order to be heard and acknowledged.
- To collaborate with other stakeholders in order to provide services and support for our clients.
- Understand the impact of trauma on behaviors of adolescents in care.
- To assist our young people with independent living skills and appropriate social manners
- To provide ongoing Care Teams for consistency in the service being provided.
- Liaise with schools, DFFH, Centrelink, and other relevant agencies regarding matters in relation to individual young people.
- Fully brief the Team Leader and/or Line Managers about all matters relating to appointees role in the program and immediately reporting all critical incidents and issues.
- Meet administrative and documentation requirements of the agency.
- Team up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
- Oversee implementation of Independent programs, collaborating with management to achieve desired outcomes.
- Other duties within capability as directed from time to time.
Residential Youth Worker
Anglicare Victoria
01.2018 - Current
- Work as part of a team to deliver high quality care to young people in a residential facility.
- Undertake Looking After Children (LAC) requirements for clients and monitoring of relevant documentation of LAC.
- Understand the impact of trauma on behaviors of adolescents in care.
- Implement current practices in therapeutic interventions for adolescents in care with regard to trauma and attachment.
- Undertake designated case functions and tasks as per individual client plans.
- Update the House Supervisor about on all matters relating to appointees role in the program and immediately reporting all critical incidents and issues.
- Meet administrative and documentation requirements of the agency.
- Schedule and accompany youth clients to external appointments such as therapy sessions, medical appointments and social outings.
- Apply clinical and behavioral knowledge to maintain safety during crisis moments.
- Complete necessary reports and documentation to maintain thorough, accurate case records.
- Work with clients to improve life choices and maximize benefits of programs.
- General household tasks including shopping, cooking, maintenance and cleaning.
- Other duties within capability as directed from time to time.
Residential House Supervisor
Anglicare Victoria
01.2019 - 05.2019
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word, Excel and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Actively listened to young people' requests, confirming full understanding before addressing concerns.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Family Engagnement Worker
Anglicare Victoria
09.2018 - 01.2019
- Promoted community integration by providing extensive physical, emotional and social support.
- Developed rapport to create safe and trusting environment for care.
- Interviewed individuals and families to assess needs and provide informational resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Documented data and completed accurate updates to case records.
Rugby Coach
South East Titans
02.2015 - 09.2018
- Developed game plans and adjusted to meet various game situations.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Increased player strength, agility and game skills through successful practices.
- Maintained energy and enthusiasm in fast-paced environment.
- Encouraged and demonstrated good sportsmanship.
- Taught physical conditioning relative to sport.
- Established clear benchmarks for performance and monitored individual and team progress.
Residential Youth Worker
Bridgingworx
04.2017 - 01.2018
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Worked with clients to improve life choices and maximize benefits of programs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Crew Member Team Leader
Hungry Jack's
07.2007 - 01.2011
- Set performance goals for individual team members and created reward systems and contests.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Educated/trained crew workers on quality standards throughout retail/kitchen process.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
Education
Bachelor of Social Work - Currently Studying
ACAP
Melbourne, VIC12.2027
Diploma of Community Services - Social Work
ITHEA
Melbourne, VIC09.2019
Certificate IV Community Services
ETEA
Melbourne, VIC09.2015
Skills
- Managing Case Files
- Staff Training
- Case Planning and Management
- Emotional Awareness
- Individualized Service Plans
- Client Empowerment
Certification
Will be available upon request.
Timeline
Team Leader
VACCA
04.2023 - Current
Senior Case Manager
Victorian Aboriginal Child Care Agency
07.2019 - 04.2023
Residential House Supervisor
Anglicare Victoria
01.2019 - 05.2019
Family Engagnement Worker
Anglicare Victoria
09.2018 - 01.2019
Residential Youth Worker
Anglicare Victoria
01.2018 - Current
Residential Youth Worker
Bridgingworx
04.2017 - 01.2018
Rugby Coach
South East Titans
02.2015 - 09.2018
Crew Member Team Leader
Hungry Jack's
07.2007 - 01.2011
Bachelor of Social Work - Currently Studying
ACAP
Diploma of Community Services - Social Work
ITHEA
Certificate IV Community Services
ETEA
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