Josephine Aurelio
Logan Reserve,Brisbane, QLD
Summary
Equipped with strong problem-solving abilities, willingness to learn, positive attitude and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Roadside Assistance Agent
The Knowledge Warehouse
01.2023 - Current
- As a RSA agent it is my job to help customers who require general roadside assistance as well as dispatching jobs since they have broken down on the side of the road.
- Ensuring their safety is a priority and fulfilling their needs to the best of my abilities. This also entails resolving several issue's, resulting in sending out specialists to handle any roadblocks to solve their issues.
- I handle inbound and outbound balls for roadside assistance on behalf of Toyota, Volkswagen, Audi, Skoda, Cupra, Stella, Kinto and Turo
Receptionist Administrator
Avondale Healthcare NZ
08.2020 - 09.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Making customer bookings
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Bartender
Trilogy Bar & Cafe
02.2020 - 12.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Aorere College
Papatoetoe, Auckland NZSkills
- Customer Service Skills
I have excellent customer skills It shows in my body language, face expressions and how I professionally communicate In my years of my workspace, I ensure that I full fill my customers needs and wants to the best of my abilities so that their happy as-well as myself
- Communication Skills
I have excellent communication skills I enjoy interacting with others of all ages and ethnicities I am a confident speaker as well as voicing if I need help or if there are any issues that need to be addressed
- Time Management Skills
I am great with my time management ensuring that I am at work on time
- Tidy & Clean:
I am a very clean and tidy female ensuring that when I am at work I present myself clean and professional as well as my workspace
Languages
English & Samoan
Timeline
Roadside Assistance Agent
The Knowledge Warehouse
01.2023 - Current
Receptionist Administrator
Avondale Healthcare NZ
08.2020 - 09.2022
Bartender
Trilogy Bar & Cafe
02.2020 - 12.2021
Aorere College