Summary
Overview
Work History
Education
Skills
Timeline
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Joseph (Joe) Raynor

Albury,NSW

Summary

With a proven track record at TAFE NSW, I excel in stakeholder engagement and business administration, demonstrating strong decision-making and team-building capabilities. My leadership significantly enhanced operational efficiency and customer satisfaction, showcasing my ability to drive success and foster impactful relationships.

Overview

15
15
years of professional experience

Work History

Aboriginal Student Support Officer

TAFE NSW
Albury, New South Wales
08.2014 - Current
  • Developed high-impact orientation programs to introduce new students to unique culture of and create atmosphere promoting student involvement and higher retention rates.
  • Monitored course completion rates and identified areas of improvement.
  • Interviewed clients to obtain information about employment history, educational background, and career goals, identifying barriers to employment.
  • Coordinated campus tours for prospective students.
  • Answered enquiries from students, staff and external stakeholders in person, over the phone and via email.
  • Identified potential issues related to student performance or behaviour.
  • Attended meetings between faculty members, administrators and external stakeholders.
  • Maintained accurate records of all student support activities.
  • Liaised with government agencies regarding funding opportunities for students.
  • Assisted with student enrolment processes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Director

Woomera Aboriginal Corporation
Albury, New South Wales
08.2023 - Current
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Directed operations to improve efficiency and increase profit margins.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Analyzed data to inform decision-making and strategic direction.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for process optimization through data analysis.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.
  • Identified opportunities for improvement in operational performance metrics.
  • Maintained updated knowledge through continuing education and advanced training.

Team Leader Aboriginal Student Support (Relieving)

TAFE NSW
Albury, New South Wales
03.2023 - 06.2023
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Conducted regular performance reviews to assess individual team member progress.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Identified needs of customers promptly and efficiently.

Aboriginal Education and Engagement Coordinator

TAFE NSW
Albury, New South Wales
02.2021 - 06.2021
  • Planned, administered and controlled budgets.
  • Developed and implemented marketing strategies to increase customer engagement.
  • Maintained accurate records of all event costs and expenses.
  • Coordinated large-scale events, including conferences, workshops and seminars.
  • Collaborated with teachers to understand and improve classroom conditions.
  • Assisted in budgeting and vendor negotiations for each event.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Assisted in the development of a communication plan for effective stakeholder engagement during times of change.
  • Organized meetings, conference calls, and webinars for stakeholder engagement.
  • Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.

School Learning Support Officer

Department of Education
Albury, New South Wales
11.2009 - 05.2019
  • Instructed small groups of students on specific topics within the scope of teacher's lesson plan.
  • Coordinated with teachers to identify and support students with special needs.
  • Organized classrooms and maintained supplies inventory.
  • Facilitated small group learning activities to reinforce lesson objectives.
  • Collaborated with teachers to develop instructional plans that met individual needs of students.
  • Distributed textbooks or other materials required for class work.
  • Provided one-on-one support to students requiring additional assistance.
  • Provided individualized instruction to students with special needs or learning disabilities.
  • Enforced rules for behaviour and procedures to maintain order among class.
  • Assisted in developing programs and activities to drive improvements in students' academics.
  • Attended faculty meetings and provided feedback from student perspective.

Education

Certificate - Certified Trauma Informed Coach

Centre For Training
04-2024

Certificate - Governance For Indigenous Corporations

Office of The Registrar Indigenous Corporations
08-2023

Certificate - Risk And Corporations

Office of The Registrar Indigenous Corporations
08-2023

Higher School Certificate -

Albury High School
Albury, NSW
11-2009

Bachelor of Education - Education

Australian Catholic University
Sydney, NSW

Skills

  • Stakeholder engagement
  • Customer service
  • Effective communication
  • Team building
  • Business administration
  • People management
  • Verbal and written communication
  • Decision-making

Timeline

Director

Woomera Aboriginal Corporation
08.2023 - Current

Team Leader Aboriginal Student Support (Relieving)

TAFE NSW
03.2023 - 06.2023

Aboriginal Education and Engagement Coordinator

TAFE NSW
02.2021 - 06.2021

Aboriginal Student Support Officer

TAFE NSW
08.2014 - Current

School Learning Support Officer

Department of Education
11.2009 - 05.2019

Certificate - Certified Trauma Informed Coach

Centre For Training

Certificate - Governance For Indigenous Corporations

Office of The Registrar Indigenous Corporations

Certificate - Risk And Corporations

Office of The Registrar Indigenous Corporations

Higher School Certificate -

Albury High School

Bachelor of Education - Education

Australian Catholic University

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Joseph (Joe) Raynor