Joseph Peter Torres

• Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
• Established and maintained banks and table limits for each game.
• Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
• Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
• Organized and directed six (6) blackjack and poker tournaments each cruise per week.
• Established work schedules and station arrangements for daily shifts.
• Acquired in-depth knowledge of table games, rules and strategies.
• Addressed patron complaints and quickly payout errors and disputes.
• Interpreted game guidelines and betting limits.
• Collaborated with marketing personnel to promote casino services and events.
• Monitored card counting and suspicious behavior to proactively mitigate cheating.
• Supervised gaming tables and surrounding areas to enforce operational policies.
• Managed table games personnel by handling scheduling, task delegation and employee relations.
• Circulated gaming tables to monitor dealer operations and player participation.
• Removed non-abiding players and card counters for non-compliance with established rules.
• Monitored staffing levels for games and tables, arranging staff rotations and breaks.

• Used MAESTRO software to process patient payments and update accounts.
• Reviewed treatment sheets for consistency, completeness and accuracy.
• Prepared prescription refill requests on behalf of physician to prevent lags.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
• Efficiently performed insurance verification and pre-certification and pre-authorization functions.
• Kept facility stocked with necessary supplies, equipment and instruments.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.

• Answered questions from customers that came in through the company's online chat feature.
• Corresponded with more than 40 customers daily, effectively building outstanding skills in writing.
• Monitored customer issues to deliver effective resolution, following all steps involved for appropriate procedures.
• Used various skills to resolve problems in reasonable amount of time.
• Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Translated services for Spanish Resolution-person team to serve Spanish-speaking customer needs.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Evaluated customer account information to assess current issues and determine potential solutions.

• Managed and developed new content for company website, app, and social media platforms.
• Spearheaded social media initiatives and created digital content for Facebook, Twitter, and Instagram.
• Created and implemented marketing campaigns and directory services to help clients capitalize on new media and Internet advertising opportunities.
• Planned, implemented and maintained successful SEO strategies.
• Collaborated with content contributors to build optimization strategies.
• Monitored metrics such as redirects, click and bounce rates and other KPIs to proactively optimize campaigns.
• Managed customer digital marketing strategies to meet client goals and objectives.
• Balanced organizational objectives against customer satisfaction and profit demand to create optimal pricing strategies.

• Resolved customer complaints and payout errors.
• Addressed patron complaints and quickly payout errors and disputes.
• Monitored staffing levels for games and tables, arranging staff rotations and breaks.
• Circulated gaming tables to monitor dealer operations and player participation.
• Managed table games personnel by handling scheduling, task delegation and employee relations.
• Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
• Monitored card counting and suspicious behavior to proactively mitigate cheating.
• Supervised gaming tables and surrounding areas to enforce operational policies.
• Used consumer trends and through SYNCROS/BRAVO information to arrange data for profit-increasing opportunities.
• Removed non-abiding players and card counters for non-compliance with established rules.

• Determine optimum table game supply and pricing daily to maximize revenue opportunities.
• Resolve guest and team member disputes through negotiation and problem-solving.
• Schedule over 25 team members to optimize staffing needs based on business demand.
• Served in dual capacity to train craps/blackjack/poker games to dealers and to oversee table floor operation. Have performed all areas of guest service both internally and externally including resolving customer issues when needed.
• Supervise staff and discipline, motivates supervisors and dealers, and reviewed appraisal every month based on teamwork, productivity, time/attendance, safety, and work performance.
• Collaborated with others to discuss new opportunities.
• Improved customer satisfaction by finding creative solutions to problems.
• Achieved cost-savings by developing functional solutions to trim-down problems.
• Maintained updated product knowledge through proper channels of information and skills.
• Improved operations by working with team members and customers to find workable solutions.
• Organized and directed over 10 blackjack and poker tournaments each night.

• Greeted incoming guests with enthusiasm to promote fun, memorable, and exciting experiences.
• Performed functional game duties quickly by efficiently handling money and chips.
• Maintained an enjoyable environment by entertaining and engaging players at tables.
• Explained rules, took bets, and delivered payouts to facilitate the movement of games.
• Achieved minimum complement of players at tables by participating in short-handed games.
• Performed simple math skills to facilitate accurate payouts.

• Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
• Managed overall operation of casino table games in assigned pits, including black jack and poker games in accordance with applicable state regulations, company policies and internal controls.
• Established and maintained banks and table limits for each game.
• Improved customer satisfaction by finding creative solutions to problems.
• Performed site evaluations, customer surveys and team audits.
• Created agendas and communication materials for team meetings.

• Maintained enjoyable environment by entertaining and engaging players at tables.
• Explained rules, took bets, and delivered payouts to facilitate movement of games.
• Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
• Provided gambling chips and coin money in exchange for legal currency for players to join in games.
• Dealt various casino games, juggling multiple hands over shifts and 25 patrons nightly.
• Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
• Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
• Recognized by management for providing exceptional customer service.
• Improved customer satisfaction by finding creative solutions to problems.

• Attended conferences, trade shows and industry events to increase the visibility of the market while promoting brand.
• Grew and evolved existing customers and generated new business opportunities through strategic selling, influencing, and skillful negotiation.
• Defined customer objectives and qualified needs by communicating and meeting at all strategic levels.
• Assigned in Bacolod City and Negros Occidental under Consumer Products Division supervised direct-in store merchandisers selling proprietary over-the-counter medicines, cosmetic lines, and consumer products to all Supermarket and Drugstore chains in the region. Maximize SKU's to supermarkets by shelves display, product facing, and provide in-store promotion. During this period, regional sales raised an average of 28% annually, compared to a previous rise of 16%.
  
  
• Developed and circulated key account sales plans for key distributors and partners to meet targets for sales and market presence.
• Delivered accurate customer financial forecasting in accordance with key account sales plan.

-Responsible for the profitability of the region assigned in Consumer Products Division (Samar-Leyte) based in Tacloban City. Reporting directly to the Makati office and ensure that all sales promotions and collections ratio is in accordance with the company standards.

•Achiever for Consistency Award
•Merchandising Award
•Product Line Achiever
•Second Runner-up Salesman of the Year National level by achieving 110% 1990 Annual Sales Quota

Developed and circulated key account sales plans for key distributors and partners to meet targets for sales and market presence.

• Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
• Improved overall customer purchasing experiences to promote steady revenue.
• Received Salesman of the year award in 1991 for delivering exemplary service while driving strategic business initiatives.