Josette Gu
Carindale
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker/Coordinator
NDIS
12.2022 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Store Assistant
Aldi Grocery
06.2022 - Current
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Monitored customers for signs of security concerns and escalated issues to management.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Kitchen Lead
Hanaichi
06.2020 - 06.2022
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Led cross-functional teams during special events or catering engagements to deliver exceptional food quality and service to clients.
Education
Master of Arts - Teaching (Primary)
Queensland University of Technology
Brisbane, QLD12-2025
Bachelor of Arts - Linguistics Abd Legal Education Studies
University of Queensland
Brisbane, QLD12-2023
Skills
- Clear and concise interpersonal interactions
- Collaborative teamwork
- Good interpersonal skills
- Consistent reliability
- Health and safety awareness
- Collaborative relationship development
- Behavioral guidance and mental health support
- Trauma-informed practices
- Passion in teaching and working with children
Certification
- Current Working with Children (Blue Card)
- Current Disability Worker Screening (Yellow Card)
- Proficient in Chinese and English
- Previous teaching-related experiences at public state schools in Brisabne
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Support Worker/Coordinator
NDIS
12.2022 - Current
Store Assistant
Aldi Grocery
06.2022 - Current
Kitchen Lead
Hanaichi
06.2020 - 06.2022
Master of Arts - Teaching (Primary)
Queensland University of Technology
Bachelor of Arts - Linguistics Abd Legal Education Studies
University of Queensland
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