Josey Evans

Modbury,SA

Summary

Enthusiastic and dedicated second-year nursing student eager to apply my passion for healthcare and strong customer service skills as a Receptionist within your company. With a keen eye for detail, excellent communication abilities, and a commitment to delivering exceptional patient care, I am excited to contribute to the smooth operation of your practice. I aim to create a welcoming environment for all patients while supporting healthcare professionals and ensuring high-quality administrative support in a fast-paced setting.

Overview

years of professional experience

Work History

Orthopaedic Receptionist

Sportsmed Orthopaedics - Stepney

Stepney

07.2023 - 03.2025

As an Orthopaedic Receptionist at Sportsmed, I was responsible for providing exceptional front-line customer service to patients and visitors. I managed appointment scheduling, ensuring accurate documentation and efficient patient flow. My role involved verifying patient information, processing referrals, and coordinating with medical staff to streamline patient care. Additionally, I provided administrative support in managing patient inquiries, assisting with medical billing, and maintaining a welcoming and organised environment. My attention to detail, strong communication skills, and ability to handle sensitive information were essential in delivering a seamless patient experience.

GP receptionist

Adelaide Road Clinic - Gawler

Gawler

09.2022 - 02.2023

As a GP Receptionist, I was responsible for delivering exceptional customer service in a busy medical environment, where I interacted with patients from diverse backgrounds & learned to de-escalate high stress situations like during covid. I managed appointment scheduling, coordinated patient flow, and ensured all documentation was accurate, all while maintaining a calm and professional demeanor. My role involved efficiently addressing inquiries, resolving issues, and providing clear communication, which helped create a positive and organised experience for patients. My ability to manage multiple tasks simultaneously, provide empathetic support, and maintain a welcoming environment.

Customer service attendant

Bunnings Warehouse - Munno Para West

Munno Para West

03.2018 - 08.2022

As a Customer Service Attendant at Bunnings Warehouse, I provided outstanding customer support in a high-traffic retail environment. I assisted customers by addressing inquiries, offering product recommendations, and ensuring a positive shopping experience. My role involved resolving issues, managing returns, and handling transactions, all while maintaining a friendly and approachable demeanor. I developed strong communication and problem-solving skills, quickly adapting to customer needs and ensuring satisfaction. My ability to stay organized and calm under pressure, along with my focus on delivering excellent service.

Education

Bachelor Of Nursing - Nursing Practice

Flinders University – College of Nursing

Bedford Park, SA

Skills

Clear and Confident Communication: Excel in fast-paced environments, effectively interacting with patients, colleagues, and customers, ensuring clarity and efficiency
Friendly and Approachable: Skilled at conveying complex information in an easy-to-understand, empathetic manner, whether explaining medical procedures or assisting with inquiries
Active Listening and Problem Solving: Proven ability to listen attentively, empathise with concerns, and provide thoughtful solutions to ensure positive outcomes

Confidentiality and Sensitivity: Experienced in handling sensitive information with discretion, maintaining confidentiality in all patient interactions
Composed Under Pressure: Demonstrated ability to remain calm and professional in high-stress situations, ensuring a positive experience for patients and team members alike

Personal Information

Timeline