Josh Dowling
CBD, Melbourne,VIC
Summary
Dynamic and Results-Driven Manager with Over 10 Years of Expertise in Hospotality Operations. Resourceful and diligent, with a keen eye for detail and exceptional leadership abilities. Demonstrates expertise in inventory control and cost management, consistently driving efficiency and profitability. Known for excellent problem-solving skills and the ability to develop and guide teams to success.
Overview
5
5
years of professional experience
Work History
General Manager
The Carlton
Melbourne, VIC
06.2023 - 07.2024
- Managed operations of a four-leveled venue with a capacity of 700 guests.
- Oversaw all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, service standards, and sales.
- Handled high-stress security situations effectively and calmly.
- Coordinated with security personnel to manage crowd control and ensure guest safety during peak hours.
- Directed 30 staff members using radios across four different channels.
- Monitored financial performance, identifying areas for cost savings and revenue generation.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained, and supervised a diverse team of staff members, fostering a positive and productive work environment.
Venue Manager
Strato/Skybar - Resturant & Bar lounge
Melbourne, VIC
06.2022 - 05.2023
- Curated and implemented sequence of service, service standards, and operational systems.
- Analyzed P&L and COGS to identify and implement cost-saving solutions.
- Hired, trained, and led a team of 35 staff members.
- Created and maintained beverage programs, curated cocktail lists, managed COGS, and negotiated discounts with suppliers.
- Led and managed events of various scales, orchestrating event plans, service execution, and post-event reporting.
- Assessed the feasibility of event changes and requests, ensuring smooth execution.
- Enforced safety measures and procedures, managed security, and documented incidents.
- Reviewed financial statements and sales/activity reports to measure productivity and goal achievement.
- Promoted management team internally and assisted with individual profesional growth.
- Conducted strong communication with staff providing a professional, supportive and safe work environment.
- Mitigated business risks by working closely with staff members and assessing performance and incentivizing sales.
- Maintained and updated POS system, buttons, pricing, programmed docket and stock systems.
Venue Manager
The Emerald Peacock
CBD, VIC
12.2021 - 06.2022
- Organized staff scheduling, hiring, and development to ensure optimal performance and coverage.
- Oversaw and reported on venue revenue, costing, and stock control, with a focus on maximizing profits and reducing waste.
- Leveraged existing talent and facilitated the recruitment and development of new team members.
- Defined project roadmaps to establish clear objectives and milestones.
- Directed large-scale functions and bookings, ensuring seamless execution.
- Delegated tasks and actively mentored junior managers, fostering management skills across the venue.
Bar Manager
Lucas Restaurants - Hawker Hall
WINDSOR, VIC
05.2020 - 12.2021
- Curated and implemented signature cocktail menus.
- Oversaw drink service at a busy establishment serving over 500 guests nightly.
- Strengthened stock management, ordering practices, and receiving procedures.
- Pursued training opportunities with industry leaders.
- Reorganized bar stations to streamline service flow.
- Created operational manuals.
- Planned and updated menus to meet customer and company preferences.
- Maintained positive relationships with over 20 suppliers.
- Extensive usage and training in HnL, with comprehensive knowledge of BOH practices and processes.
Beverage Operations
Lucas Restaurants - ChinChin
Collins St, Melbourne, VIC
11.2019 - 05.2020
- Prepared daily orders and managed inventory, ensuring appropriate stock levels and product availability.
- Conducted regular stocktakes, identified discrepancies, and provided detailed reports to the head of beverage.
- Processed invoices, credits, and returns, promptly resolving any issues.
- Coordinated stock management, organized, and optimized storeroom layouts.
- Procured items and set up the venue for events and daily operations.
- Developed bar and stock plans for functions and communicated briefings to staff.
- Provided solutions and alternative stock options to address supply issues.
- Managed beverage costs, minimized wastage, and addressed stocktake variances.
Venue Manager
Boogie Wonderland
Wellington, New Zealand
- Supervised and trained new and existing staff members to create productive and knowledgeable staff teams.
- Worked with security to ensure the safety and crowd control
- Managed cleaning, maintenance and repair of venue, equipment and facilities.
- Communicated clearly with staff and security using radio to respond promptly to issues or concerns.
- Understand Liquor laws and successful cooperation with local police to ensure safety of staff and patrons.
- Till cash ups and wire-reads, banking and distributing tips
- Conducted interviews and hired staff.
Supervisor
Lucas Group - ChinChin
Melbourne, Victoria
Duty Manager/ Bar Manager
Alice Cocktail Lounge Bar
Wellington, New Zealand
Bartender
Alumbra, Miss Collins
Melbourne, Victoria
Bartender
Famous
Wellington, New Zealand
Education
Responsible Service of Alcohol
RSA
Melbourne, AustraliaFirst Aid Certified
CPR Training
Melbourne, AustraliaLicence Controller Qualification
LCQ
Wellington, New ZealandManager's Certificate
District Licensing Committee
Wellington, New Zealand Qualification of Hospitality And Bartending
European Bartending School
SydneySkills
- Expert in Cost Management
- Proficient in HnL, Lightspeed and Bepoz
- Strong, Supportive, and Fair Leadership Style
- Exceptional Organizational Skills
- Excellent Customer Relations
- Skilled in Staff Training and Development
- Extensive Beverage Knowledge
- Expertise in Batching and Recipe Development
- Creative Cocktail Formulation
- Proficient in P&L Management
- Collaborative Team Player
- Experienced in Events and Functions Coordination
- Composed and Effective in High-Stress Environments
- Rapid Service Speed
- Proficient in Security Communication and Processes
- Skilled in Conflict Resolution
- Proven Performance Improvement Strategies
- Strong Supplier Relationship Management
Timeline
General Manager
The Carlton
06.2023 - 07.2024
Venue Manager
Strato/Skybar - Resturant & Bar lounge
06.2022 - 05.2023
Venue Manager
The Emerald Peacock
12.2021 - 06.2022
Bar Manager
Lucas Restaurants - Hawker Hall
05.2020 - 12.2021
Beverage Operations
Lucas Restaurants - ChinChin
11.2019 - 05.2020
Venue Manager
Boogie Wonderland
Supervisor
Lucas Group - ChinChin
Duty Manager/ Bar Manager
Alice Cocktail Lounge Bar
Bartender
Alumbra, Miss Collins
Bartender
Famous
Responsible Service of Alcohol
RSA
First Aid Certified
CPR Training
Licence Controller Qualification
LCQ
Manager's Certificate
District Licensing Committee
Qualification of Hospitality And Bartending
European Bartending School
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