Josh Du Toit

• Providing exceptional service and pleasant shopping experiences to customers, and helping them select items that best suit their needs and lifestyle resulting in positive online customer reviews.
• Overseeing and performing promotional price changes.
• Managing and resolving customer complaints and warranty claims; reviewing systems and processes to improve customer satisfaction.
• Receiving stock and performing inventory management to ensure adequate and correct stock levels.
• Training team members for smooth, safe and successful business operations.

• Ensuring product display compliance in supermarkets.
• Building and upkeeping promotional displays.
• Tracking inventory levels and implementing product layouts.

• Leading a team to ensure shelves are replenished efficiently and supporting them with my product knowledge and supermarket experience.
• Managing the receiving of stock.
• Organising and executing the building of promotional displays.
• Providing excellent customer service by assisting with all queries and locating products.

• Stock management, stock organisation, promotional display planning and presentation.

• Date/code checking and resupplying fresh and frozen products.
• Managing dairy team members' responsibilities and workloads.
• Ensuring department compliance, safety and presentation.
• Scheduling breaks for team members.
• Processing IT and maintenance support requests.

With my responsibilities, I was able to achieve and accommodate an average sales increase of 30% in the Dairy department for FY2020 in comparison to FY2019.