Dynamic leader with proven expertise in store operations and customer service, honed at Woolworths Supermarket. Excelled in enhancing store appearance and customer satisfaction, significantly improving engagement through attentive service. Skilled in Team management and inventory control, adept at implementing efficient operating procedures for optimal store performance.
Hi, I’m
Josh Ferguson
Glenfield Park,NSW
Summary
Overview
20
years of professional experience
Work History
Woolworths Supermarket
Retail Manager
Job overview
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
Woolworths Supermarket
Produce Manager
02.2022 - Current
Job overview
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
Education
Wollongong TafeWollongong, NSW
Certificate In Retail Butcher from Butcher
02.2004
University Overview
Mount Austin High School Wagga Wagga, NSW
Higher School Certificate
2000
University Overview
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
References
References
Renay bratt
0420902490
Queanbeyan Woolworths
Store manager
Timeline
Produce Manager
Woolworths Supermarket
02.2022 - Current
Retail Manager
Woolworths Supermarket
Wollongong Tafe
Certificate In Retail Butcher from Butcher
Mount Austin High School
Higher School Certificate
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