Josh Gerschwitz

Operating POS systems, responsible for replenishment, opening and closing procedures, often working independently or with one other team member.

weekly purchasing of stock via online portal and contacting sales representatives negotiating for best pricing, beer wine spirits and confectionary.

assisted in the process of procuring regular small business accounts sign ups with cellarbrations boosting sales numbers.

very light Social media engagement responsibility's taking stock photos, running monthly merchandise giveaways and posting specials to Instagram to drive engagement.

light accounting duties tracking and recording weekly takings, Gross profit, membership sign ups, quarterly inventory reports, all done using Microsoft excel.

• Daily bank telling assisting customers with cash withdrawals, personal banking solutions I.E personal loans/credit card applications, long term investment products and home lending
• Assisting customers with credit applications and home loans collecting clients financial information through needs based conversation and providing the customer with a vast knowledge base of our different products to find the right solution for every customer
• During COVID-19 i used my proficiency with technology to assist some of our more vulnerable customers in setting up online banking so they could managing there banking digitally in fears that the branch would be closed for long periods of time
• Scheduling ongoing appointments managing our on site calendar booking tool
• Maintaining sensitive client information in accordance to the ABA Privacy Policy
• I have a proven track record of successfully addressing customer concerns and resolving issues to the customer satisfaction
• Assisting customers over the phone with inquiries/Bookings

• Operating POS systems, Receiving stock and replenishment duties, additionally received training for use of electric pallet jacks and a Walkie pallet stacker
• Extensive workplace safety procedures and protocol training
• Completion of Western Australian Unrestricted approved managers liquor license, And RSA

• Achieved a increase in KPI results during my 10 months of employment
• Assisted manager with leading a small team
• Storefront opening and closing procedures
• Rostering duties during managers parental leave (4 months)
• Handling customer complaints/feedback
• Resolving workplace conflicts/differences
• Delegation of responsibilities within the team