Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Josh Iakovidis

Melbourne,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proficient at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
Lilydale, VIC
11.2022 - Current
  • Develop and maintain positive working relationships with staff, customers, and vendors.
  • Monitor store operations to ensure compliance with company and WHS policies and procedures.
  • Oversee customer service and product knowledge training for all new employees.
  • Maintain inventory levels by monitoring stockroom orders and restocking as needed.
  • Assist in resolving escalated customer service issues in a timely manner.
  • Respond quickly and effectively to emergency situations as they arise.
  • Help employees accomplish tasks during peak periods.
  • Direct and lead employees and team members on effective operations, methods and procedures.
  • Report employee behavioral issues, losses and customer complaints to upper-level management.
  • Teach staff upselling techniques to meet revenue targets.
  • Perform minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.

Kitchen Crew Trainer

McDonald's
06.2021 - 11.2022
  • Demonstrated proper use of kitchen equipment and safety protocols.
  • Provided guidance on food preparation techniques, recipes, and cooking methods.
  • Created reports outlining progress of team members' performance during training.
  • Trained and evaluated new kitchen crew members to ensure compliance with company standards.
  • Monitored daily operations in the kitchen to ensure smooth workflow and quality control.
  • Provided support to existing staff on various tasks and duties.
  • Provided one-on-one coaching to individual employees who are struggling with certain work areas.

Kitchen Crew Member

McDonald's
12.2019 - 06.2021
  • Followed correct procedures of food prepping and handling.
  • Learnt how to communicate well and work as a team to meet sale targets
  • Maintained cleanliness of kitchen area and equipment, including mopping floors and sanitizing surfaces.
  • Responded quickly to requests from wait staff regarding meal preparations.
  • Learnt strong customer service skills

Education

Successfully Completed Year 12 VCAL (Hospitality)

Mount Lilydale Mercy College
Lilydale, VIC
11-2022

Skills

  • Organizational Skills
  • Attention to Detail
  • Decision-Making
  • Active Listening
  • Maintenance & Repair
  • Written Communication
  • Verbal Communication
  • Friendly, Positive Attitude
  • Planning
  • Relationship Building
  • Customer Relations
  • Training & Development
  • Reliable
  • Hard Working
  • Leadership

Accomplishments

Archbishop Sir Frank Little Indigenous Scholarship

I was awarded the Archbishop Sir Frank Little Indigenous Scholarship from Mount Lilydale Mercy College in 2021 for commitment to the Catholic Ethos, Demonstrate academic achievement, community involvement and make positive contributions to the college.

Deakin Shield Award

I was awarded the Deakin Shield Award for Resilience from The Hon Michael Sukkar MP in 2021.

Long Tan Leadership and Teamwork Award

I was awarded the Australian Defence Force Long Tan Leadership and Teamwork Award from Defence Force Recruiting in 2020.

Certification

First Aid Training 2022

Provide cardiopulmonary resuscitation HLTAID009

Provide basic emergency life support HLTAID010

Provide First Aid HLTAID011

Fire Training

References

References available upon request.

Timeline

Shift Manager

McDonald's
11.2022 - Current

Kitchen Crew Trainer

McDonald's
06.2021 - 11.2022

Kitchen Crew Member

McDonald's
12.2019 - 06.2021

Successfully Completed Year 12 VCAL (Hospitality)

Mount Lilydale Mercy College

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Josh Iakovidis