Josh Laffner
Melbourne,VIC
Summary
Business Development Manager with more than 7 years experience in E-Commerce working across departments. Determined and effective in nurturing client relationships and generating revenue with new accounts. Having worked in Art Auction houses part time for over a decade and being passionate and knowledgeable about Australian art and auction process I am looking to further my career in this space.
Overview
18
18
years of professional experience
Work History
Auction Assistant
Charlestons Fine Art Auctions
Melbourne, VIC
03.2012 - Current
- Managed stock
- Managed staff presentation of stock
- Administrative responsibilities
- Phone bidding
- Served customers with knowledgeable, friendly support.
- Quoted prices and bidding process
Senior Business Development Manaer
Ozsale
Melbourne, VIC
07.2021 - 05.2022
- Network with and secure 3rd party retailers/merchants who will sell their products on the OzSale platform.
- Analyse traffic and sales data to identify opportunities and feedback to help retailers/sellers succeed on the marketplace.
- Define, execute and deliver a comprehensive seller recruitment strategy.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holidays.
Business Development Manager
Catch.com.au
Melbourne, VIC
03.2019 - 07.2021
- Network with and secure 3rd party retailers/merchants who will sell their products on the catch.com.au platform.
- Analyse traffic and sales data to identify opportunities and feedback to help retailers/sellers succeed on the marketplace.
- Define, execute and deliver a comprehensive seller recruitment strategy.
- Manage the preparation of commercial agreements and SLAs in conjunction with the legal and finance teams.
- Recruit and support sellers of various types (SMEs to large retailers) to execute on aggressive growth plans.
- Pipelining and reporting to the Category Manager & Head of Marketplace.
- Working with the merchandising team on promotions and marketing activities for sellers.
- Manage relationships with existing sellers and assist with day-to-day operations.
- Use reports/metrics to spot trends and gather intelligence to grow sales and find new sellers.
Account Manager
Catch.com.au
East Bentleigh, VIC
03.2018 - 07.2019
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
Customer Service Team Lead
Catch.com.au
East Bentleigh, VIC
03.2017 - 03.2018
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Customer Service Representative
Kogan.com.au
Melbourne, VIC
03.2015 - 03.2017
- Providing high quality one-on-one support to customers via email and phone.
- Answering enquires from Kogan customers regarding the complete range of products.
- Liaising with freight carriers to ensure the prompt delivery of all orders placed via the website.
- Handling of customer queries regarding orders and accounts.
Education
Bialik College
Hawthorn, VICSkills
- Sales Presentation
- Pipeline Development
- Sales Quota Management
- Team Recruiting and Onboarding
- Sales Statistics Analysis
- Data Entry
- Leadership
- Organization and Time Management
- Stock Control
- Customer Satisfaction
- Merchandise Selection
Timeline
Senior Business Development Manaer
Ozsale
07.2021 - 05.2022
Business Development Manager
Catch.com.au
03.2019 - 07.2021
Account Manager
Catch.com.au
03.2018 - 07.2019
Customer Service Team Lead
Catch.com.au
03.2017 - 03.2018
Customer Service Representative
Kogan.com.au
03.2015 - 03.2017
Auction Assistant
Charlestons Fine Art Auctions
03.2012 - Current
Bialik College
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