Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Josh Nguyen

Forest Hill,VIC

Summary

Dedicated customer service-oriented professional with a solid skill set in business acumen, and effective communication equipped with great attention to detail and passion in efficient learning and application. Skilled in navigating complex regulations and compliance requirements, developing streamlined processes, and ensuring customer satisfaction. Fluent in bilingual communication. Strong organizational and time management abilities coupled with problem-solving and data entry skills. Proficient in utilizing technology to enhance customer service and administrative tasks.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Service Officer & Admin

MPLink-Solution Pty Ltd
Docklands, VIC
09.2015 - Current
  • Addressed customer complaints and mitigated dissatisfaction by initiating investigations, identifying solutions swiftly and to customer satisfaction.
  • Assisted call-in and email customers with questions and orders.
  • Provided primary customer support to internal and external customers with interpretation between English and Vietnamese.
  • Set up service appointments to handle customer feedback on product quality at customer locations.
  • Conducted data entry and validation in company CRM systems to ensure data accuracy and completeness.
  • Applied government policies to improve working standards and practices, ensuring personal and good safety compliance for imported goods.
  • Successfully navigated complex government regulations and compliance requirements for product importation, resulting in streamlined processes and a 70% reduction in compliance risk and lead-time.
  • Contributed to increased customer satisfaction, resulting in more product development projects and orders of 5 containers per month.

Sales and Customer Service Officer

Adpro Media Pty Ltd
Dandenong, VIC
08.2014 - 09.2015
  • Promoted company brand and unique offerings through personalized customer service.
  • Provided primary customer support to internal and external customers for organizing media events and advertising campaigns.
  • Assisted call-in customers with questions and orders.
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Coordinated production of copywriting, media scripting, ad designs, and artworks.
  • Achieved a 90% success rate in converting generated sales leads.
  • Generated sales hits of over $100,000 during the Education Supplement campaign.

Market Research and PR Officer (Volunteer)

City Of Whitehorse
Nunawading, VIC
04.2013 - 07.2013
  • Gained strong leadership, communication, analyzing and organizing skills by managing projects from start to finish.
  • Conducted market search on trends and marketing options for an E-commerce and Social Media event organized by the City of Whitehorse.
  • Resolved problems, improved operations and provided exceptional service.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Successfully attracted over 100 participants to the event.

Education

MBA - Business

Deakin University
Burwood, VIC
02.2012 - 12.2013

Skills

Customer service management

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Software

Microsoft Office Suite

CRM / Filemaker

Data visualising / Python

Certification

NAATI-qualified as a credentialed community language in Vietnamese

Timeline

NAATI-qualified as a credentialed community language in Vietnamese

09-2018

Customer Service Officer & Admin

MPLink-Solution Pty Ltd
09.2015 - Current

Sales and Customer Service Officer

Adpro Media Pty Ltd
08.2014 - 09.2015

Market Research and PR Officer (Volunteer)

City Of Whitehorse
04.2013 - 07.2013

MBA - Business

Deakin University
02.2012 - 12.2013

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