Josh Rutten
Sydney
Summary
I am a reliable, organised and proactive individual who has a resilient attitude with the ability to work effectively in high pressure and fast paced environments. I am eager to learn and have the capability to grasp new concepts and skills quickly and apply them too my work. I am a team-oriented leader with clear communication and collaborative approach to workplace administration.
Overview
9
9
years of professional experience
Work History
Guest Experience Manager
Milestones Restaurants
08.2023 - 05.2024
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Assistant Bar Manager
Merivale
10.2021 - 08.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Closed out cash register and prepared cashier report at close of business.
- Poured and prepared mixed drinks for over 1000 covers daily.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Running and completing in-house Stocktakes.
- Monitoring stock levels, drinks, garnishes and cleaning routines.
- Strong Experience with BWS, Cocktails and Barista experience.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Operations Manager
Merivale
10.2020 - 10.2021
- Coordinated with General Manager in different operational issues and promotional activities.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored employee productivity and optimized procedures to reduce costs.
Claims Assessor
FreightSafe
08.2020 - 09.2021
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Verified insurance claims and determined fair amount for settlement.
- Researched claims and incident information to deliver solutions and resolve problems.
- Handled complaints and grievances using negotiating and problem-solving skills.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Factory Service Coordinator
EMS Group
09.2019 - 04.2020
- Carried out day-day-day duties accurately and efficiently.
- Lived and worked in Vietnam to support early factory development.
- Main line of Communication between Vietnamese Factory to Australian Supply Chain Team.
- Weekly Reports to Sales Team of Machine development, Spare Parts Requirements and Major Component ETAs.
- Close workings with EMS Chief Operations Officer for development and learning in Supply Chains for forecasting and Supply Chain Systems.
Spare Parts Manager
Jacon Technologies
11.2016 - 09.2019
- Monitored inventory to maximize turns and minimize obsolescence.
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests.
- Monitored order cycle, ordered OEM parts and completed corresponding paperwork to maintain adequate stock levels.
- Account Management for Large Mining Customers e.g. Redpath Australia, Pybar and Fosterville Gold Mine.
- Receiving and Quoting Spare Parts for Incoming calls and emails.
Bar Support
Oceans Narrabeen
09.2015 - 02.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Served customers and followed outlined steps of service.
Education
High School Diploma -
Mater Maria College
Warriewood, NSW11.2016
Skills
- Guest Satisfaction
- Staff Training
- Cocktail Knowledge
- Restaurant Operation
- Operational Efficiency
- Verbal and Written Communication
- Labor Cost Controls
- Time Management
- Supply Inventory Management
- Process Improvement
- Software Use
Referees
Name: Matthieu Vaysse
Position: Head Sommelier (Merivale)
Number: +61416485545
Name: Oliver Hedges
Position: Head of Bars (Merivale)
Number: +61491056762
Name: Liam Smith
Position: Operations Manager (Merivale)
Number: +61416565348
Name: Hao Zhou
Position: Spare Parts Manager (EMS)
Number: +61415131710
Timeline
Guest Experience Manager
Milestones Restaurants
08.2023 - 05.2024
Assistant Bar Manager
Merivale
10.2021 - 08.2023
Assistant Operations Manager
Merivale
10.2020 - 10.2021
Claims Assessor
FreightSafe
08.2020 - 09.2021
Factory Service Coordinator
EMS Group
09.2019 - 04.2020
Spare Parts Manager
Jacon Technologies
11.2016 - 09.2019
Bar Support
Oceans Narrabeen
09.2015 - 02.2017
High School Diploma -
Mater Maria College
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