Josh S. Glendinning
Sydney,NSW
Summary
Dedicated professional with a strong work ethic, excelling in high-pressure environments. Experienced in managing heavy workloads and providing top-notch client service to boost sales. Passionate about delivering high-quality results in all endeavors.
Overview
10
10
years of professional experience
Work History
Conference Sales Executive
Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
08.2023 - Current
- Developing tailored sales strategies for a diverse range of clients, enhancing customer engagement and satisfaction.
- Cultivating relationships with key stakeholders to drive event attendance and increasing potential revenue.
- Coordinating logistics across the 3 operational departments, ensuring seamless execution of all operational elements.
- Analyzing market trends to identify new opportunities and refine existing sales approaches.
- Leading client presentations, effectively communicating value propositions and closing deals.
- Conducting post-sale evaluations to gather feedback, driving continuous improvement in service delivery.
- Enhancing customer experience through personalized follow-ups, ensuring satisfaction and addressing any concerns promptly.
- Identifying new business opportunities by conducting thorough market research and staying current on industry trends.
- Expanding client base by actively pursuing leads through cold calling, networking events, and trade shows.
- Achieving sales goals and service targets by cultivating and securing new customer relationships.
- Assisting operations to ensure a seamless experience for clients.
- Average Lead Conversion Rate of 88% from 2024 through 2025
Food & Beverage Supervisor
Courtyard by Marriott
12.2021 - 08.2023
- Proficient in Managing the Bar, Restaurant, Banquets, Room Service departments
- Responsible for Creating Roster, Supply Ordering, Approving Payroll for a team of 16 - 20 people
- Interviewing, Hiring, Training & Mentoring new hires on service excellence and operational procedures.
- Coordinated functions across multiple departments up to 6 at a time.
- Worked effectively in fast-paced environments.
- Skilled at working both independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Audio Visual Technician
Cinepro PTY LTD
01.2016 - 12.2021
- Preparation and installation of Audio Visual technology for live events
- Installation of PA systems & projection equipment
- Building and Installation of Personal Computers
- Meticulous time management to ensure event deadlines are met
- Collaborated with production teams to set up and dismantle complex AV systems efficiently.
Education
Higher School Certificate - undefined
Marsden High School
Sydney09.2020
Skills
- Staff Supervision and Management
- Increasing revenue through sales strategies and upselling
- Accurate reporting and analysis
- Managing sales pipeline with consistent follow ups
- Time management
- Audio Visual installation and expertise
- Written & Verbal Communication
- Ability to work under pressure
Hobbies and Interests
- Specialty Coffee
- Esports (Professional Gaming)
- Non - Fiction reading
Accomplishments
HM awards 2024 - Rising Star Finalist
Reference
Toby Paul
Director of Sales and Marketing
+61 415 484 203
Abhijheet Hakhu
Sales and Reservations Manager
+61 469 895 726
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Conference Sales Executive
Crowne Plaza Macquarie Park (Formerly Courtyard by Marriott)
08.2023 - Current
Food & Beverage Supervisor
Courtyard by Marriott
12.2021 - 08.2023
Audio Visual Technician
Cinepro PTY LTD
01.2016 - 12.2021
Higher School Certificate - undefined
Marsden High School
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