Josh Watson

• Operated POS terminals to input orders, split bills and calculate totals.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
• Explained menu items, describing ingredients and cooking methods upon request.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

• Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
• Operated the cash register and Point of Sale system for transactions, and made proper change for cash transactions.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Checked identification cards for proof of age prior to serving alcohol beverages.
• Developed good working relationships with fellow employees through effective communication.
• Made friendly conversation with customers to provide enjoyable bar experience.

I started working as a student placement, which led to the company keeping me on full-time throughout my remaining studies at university. I finished my role at T&A as a graduate quantity surveyor, where I undertook the roles and responsibilities listed below.

• Updated and maintained database of suppliers and contractors.
• Monitored changes to designs and construction work, adjusting budget projections accordingly.
• Consulted with clients, vendors or architects to make estimates and resolve conflicts.
• Determined project scope, boundaries, time frame and possible complications to produce accurate estimates.
• Prepared and submitted cost estimates for various contracts in accordance with industry standards.
• Managed variations to contracts ensuring all parties are aware of additional charges or discounts applied.

Part time work as a shopfloor/customer assistant at Morrisons supermarket while I was carrying out my studies at university.

• Used handheld scanners to key in data for packages.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Maintained cleanliness of work area, equipment and supplies used in picking process.
• Stored and organized items in tool or supply rooms, allowing for easy retrieval.
• Verified accuracy of picked items by comparing them against pick list.
• Read orders to verify attributes and quantities of merchandise.
• Confirmed items picked for orders by keying codes into system.

As a temporary Warehouse Assistant, I provided an effective and efficient shopping and sundry provision service to the prisoner population within strict deadlines. The post involved accurately collecting and processing individual orders, and delivering these within the prison.

Deliver an effective and efficient internal shopping service timeously by accurately picking, scanning, and packing individual provision orders.

Contribute to an effective stock management system by reconciling stock reports and investigating any discrepancies when they are identified.

Ability to prioritize workload to meet departmental and organisational deadlines.

Developed good communication skills and customer service.