Josh Worley
Docklands - Melbourne ,Australia
Summary
Accomplished and versatile professional with a dual background in hospitality leadership and clinical healthcare, now focused on progressing into hotel and venue management. Former General Manager of high-volume nightlife venues in the UK, experienced in team leadership, compliance, roster management, and customer experience strategy. In recent years, I’ve worked in clinical settings across hospitals, occupational health, and private practice—refining my communication, organisation, and crisis response skills. Currently working in an elite members’ club in Melbourne, I bring a mature, calm presence and a people-first mindset to high-pressure service environments. Ready to lead with empathy, precision, and an unwavering focus on guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wine & Beverage Attendant
Melbourne Club
Melbourne, VIC
04.2025 - Current
- Communicated effectively with other staff members in order to provide quality service.
- Checked reservation books to effectively plan for and set up events, including table setups, drink preparation and filling customer special needs.
- Liaised with sommeliers and bar managers to support seamless dining and event experiences.
- Ensured all service met the club’s elite standards for etiquette, appearance, and discretion.
- Delivered detailed wine service including decanting, food pairings, and cellar knowledge.
Occupational Health Practitioner (Temp)
Latus Group
Hull, UK
10.2024 - 01.2025
- Delivered comprehensive workplace health screenings including audiometry, spirometry, otoscopy, and dermatological checks.
- Interpreted diagnostic results and escalated clinical findings appropriately.
- Digitised manual patient records to streamline appointment flows and improve confidentiality.
Research HCA Phlebotomist
Acacium Group
Hull, UK
01.2024 - 01.2025
- Performed blood draws and clinical observations per ICH GCP standards.
- Conducted medical screening and diagnostic testing across rotating mobile clinics.
- Digitally recorded clinical data to enable fast reporting and national study compliance.
- Delivered participant care while travelling extensively across UK locations.
General Manager
Fuel Venues
Hull, UK
01.2023 - 01.2024
- Digitised all internal processes, replacing paper-based records with a cloud-based system for HR, inventory, and compliance documentation.
- Recruited and trained a high-performing team, improving staff retention and productivity.
- Reduced manual error and admin time by implementing digital rostering and shift reporting systems.
- Oversaw licensing compliance and financial performance, consistently meeting monthly revenue targets.
- Handled incident de-escalation and customer safety, including alcohol service monitoring.
Venue Supervisor
Fuel Venues
Hull, UK
10.2022 - 05.2023
- Supported GM in leading operations and onboarding staff.
- Resolved service issues on-site and enforced licensing responsibilities.
- Led staff by example with consistent floor presence and coaching.
Apprentice Clinical Support Worker
Hull University Teaching Hospitals NHS Trust
Hull, UK
10.2020 - 09.2022
- Carried out venepuncture, wound care, and personal care across emergency and inpatient units.
- Took clinical observations, recorded patient data, and assisted in mobility and rehab programs.
- Provided compassionate care during the COVID-19 pandemic.
Education
Apprenticeship in Clinical Support -
Hull College
Hull, UKGCSEs -
Wolfreton School
Hull, UKSkills
- Staff training & leadership
- Digital systems implementation
- Occupational Health & safety compliance
- Conflict resolution
- Workflow redesign & optimisation
- Time management
Websites
Certification
- Venepuncture / Phlebotomy
- Immediate Life Support (ILS)
- ICH Good Clinical Practice (GCP)
- RSA VIC
Timeline
Wine & Beverage Attendant
Melbourne Club
04.2025 - Current
Occupational Health Practitioner (Temp)
Latus Group
10.2024 - 01.2025
Research HCA Phlebotomist
Acacium Group
01.2024 - 01.2025
General Manager
Fuel Venues
01.2023 - 01.2024
Venue Supervisor
Fuel Venues
10.2022 - 05.2023
Apprentice Clinical Support Worker
Hull University Teaching Hospitals NHS Trust
10.2020 - 09.2022
Apprenticeship in Clinical Support -
Hull College
GCSEs -
Wolfreton School
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