Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Awards
Hobbies and Interests
Certification
Languages
Timeline
Generic
Josh Zuker

Josh Zuker

Melbourne

Summary

Being an energetic and highly motivated sales and customer service professional with a passion for building meaningful client relationships and fostering long-term loyalty.


Skilled in collaborating within team environments to achieve collective success, with a strong emphasis on data analysis and strategic decision-making. With my entrepreneurial mindset, adept at creating tailored, insightful reports to meet diverse client needs.


Proven track record of driving projects from concept to completion, transforming ideas into tangible outcomes. Proactive and results-driven, recognized for finding creative solutions to challenges and consistently achieving both personal and team objectives.


Professional sales expert prepared to bring extensive experience in driving revenue and building customer loyalty. Known for focus on team collaboration and delivering results. Reliable and adaptable, ready to meet changing business needs with strong interpersonal and analytical skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Sales Advisor (Aged Care)

CareAbout
02.2025 - 03.2025
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Provided advice about their Home Care Package journey and discussing available options.
  • The daily responsibilities in the call center involved speaking with customers directly and assisting them with their aged care requirements.
  • I used Salesforce CRM to manage customer data and Genesys PureCloud as the phone queue system.
  • I managed approximately 20-30 call leads and opportunities through email and text message communications with customers.
  • KPIs were a daily focus, and we tracked various metrics to ensure a positive customer journey from start to finish.
  • Regular team meetings and internal communications were essential for monitoring daily performance and maintaining smooth business operations.

Travel Sales Consultant

Luxury Escapes
01.2022 - 02.2025
  • Working in a high-volume remote call center certainly presents both challenges and rewards
  • I managed approximately 20 incoming call per day
  • Handling a wide range of customer inquiries from across the country can be intense, especially with the constant demand for efficiency and accuracy
  • However, it also offers the satisfaction of helping people plan exciting journeys, whether overseas or domestic
  • Connecting with customers from diverse backgrounds and tailoring travel products to meet their unique needs can be a fulfilling experience, as each interaction brings the opportunity to make someone's travel dreams a reality
  • Daily & Monthly KPI / Conversion driven
  • Selling domestic & international travel products
  • Understanding customers needs & requirements
  • Liaising with vendors via email for allocation requests/ special requests
  • Fast paced, high call volume and team focused setting

Business Owner/ Director

Josh Zuker Travel
01.2012 - 01.2022
  • Starting solo as an online-only travel agency under TravelManagers Australia in 2012 and quickly expanding into both retail and corporate travel shows remarkable entrepreneurial vision
  • Transitioning to operate under the management of Express Travel Group and gradually growing the team with subcontractor consultants demonstrates strategic planning and adaptability in a competitive industry
  • Focused on high-end Leisure & Corporate travel
  • Dedicated online travel agency
  • Offered personalized customer service
  • Liaising with suppliers on a daily basis via phone and email
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

CRM Sales Consultant

Squirrel Business Solutions
01.2020 - 12.2020
  • At Squirrel Business Solutions, I worked remote, in Melbourne as a one-on-one as a sales consultant with a diverse range of customers across various industries
  • Our clients sought our expertise to set up a blueprint for their business and team, enabling them to automate tasks and improve customer efficiency
  • Integrating their systems
  • Streamlining their processes
  • Enhancing their customer experience
  • Unlocking the value of their data

Retail / Corporate Sales Consultant & Team Leader

Flight Centre Group
01.2002 - 12.2012
  • Organized and managed product demonstrations, showcasing the unique value proposition to potential clients.
  • Nurtured a professional network, resulting in new leads and opportunities for corporate sales growth.
  • Customized product offerings based on client feedback, leading to enhanced customer satisfaction rates and increased referrals.
  • Developed strong relationships with key decision-makers for increased client retention and repeat business.
  • Within the Flight Centre Group I worked my way through a multitude of their travel brands;

    - Flight Centre (retail)
    - Escape Travel
    - Student Flights
    - Corporate Traveller
    - Flight Centre Business Travel
  • Throughout my career here, I worked as a travel consultant, 2IC, and Team Leader. I demonstrated success across all brands and locations, including turning unprofitable shops into profitable ones within a financial year.

Education

Certificate IV - Tourism And Travel Management

Bill Healy Travel & Tourism
Melbourne, VIC
12-2011

Certificate IV - Hospitality

Barton Tafe
Melbourne, VIC
01.2008

YEAR 11 & 12 -

Sandringham Secondary College
Melbourne, VIC
01.2007

YEAR 7 & 10 -

Sandringham Secondary College
Melbourne, VIC
01.2007

Skills

  • Customer service sales experience
  • Brand awareness
  • Building rapport
  • Sales strategies
  • Objection handling
  • Persuasion techniques
  • Upselling strategies
  • FLUENT IN English
  • Performance tracking
  • Product demonstrations
  • Pipeline management
  • Coaching and mentoring
  • Competitor analysis
  • Upselling products
  • Closing deals
  • Promotional sales
  • Customer service
  • Contact follow-up
  • Team Work/ Building
  • Communication
  • Time Management
  • Attention to Detail/s
  • Adaptability
  • Punctuality
  • Goal setting
  • Prioritization
  • Problem Solving
  • Contract Negotiation
  • Account Management

Accomplishments

Josh Zuker Travel

  • 2019 | Travel Agency of the Year (VIC)
  • 2018 | Outstanding Achievement


Luxury Escapes

  • 2024 | Employee of the Month

Websites

Awards

  • Employee of the Month, Luxury Escapes, 2024
  • Travel Agency of the Year (VIC), Josh Zuker Travel, 2019
  • Outstanding Achievement, Josh Zuker Travel, 2018


Hobbies and Interests

  • Spending time with family
  • Listening to Music
  • Lego Building
  • Health & Fitness
  • Writing
  • Cooking
  • Learning
  • Photography
  • Travelling
  • Documenting and sharing travel experiences
  • Application automation
  • AI Technology
  • Low level coding

Certification

Certificate IV in Hospitality

Certificate IV in Travel & Tourism

Languages

English
Full Professional

Timeline

Sales Advisor (Aged Care)

CareAbout
02.2025 - 03.2025

Travel Sales Consultant

Luxury Escapes
01.2022 - 02.2025

CRM Sales Consultant

Squirrel Business Solutions
01.2020 - 12.2020

Business Owner/ Director

Josh Zuker Travel
01.2012 - 01.2022

Retail / Corporate Sales Consultant & Team Leader

Flight Centre Group
01.2002 - 12.2012

Certificate IV - Tourism And Travel Management

Bill Healy Travel & Tourism

Certificate IV - Hospitality

Barton Tafe

YEAR 11 & 12 -

Sandringham Secondary College

YEAR 7 & 10 -

Sandringham Secondary College

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