Joshua Cautela
Sydney,NSW
Summary
I am an honest and dependable Business Graduate who is seeking opportunities in the field of sport. My experience with several professional sporting clubs in the past has allowed for me to boost my ability to work in a team, as well as my problem solving skills. Furthermore, I strongly believe that my loyalty along with my ability to quickly adapt to new work environments would make me a valuable addition to your team.
Overview
8
8
years of professional experience
Work History
Retail Supervisor
South Sydney Rabbitohs
01.2024 - Current
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Organised monthly rosters for casual staff and forwarded all timesheets onto the Finance Manager.
Membership Services
Cronulla Sharks
10.2023 - 01.2024
- Assisted with the servicing of Members, including both inbound and outbound phone calls, as well as emails
- Processed new Memberships and Renewals.
Customer Experience Assistant
South Sydney Rabbitohs
07.2022 - 01.2024
- Assisted with the servicing of Club Members, including answering phone calls and responding to emails
- Processed new memberships and renewals
- Assisted at events such as NRL home games and award nights.
Membership Support Casual
Sydney Swans
04.2023 - 10.2023
- Assisted with the servicing of Members, including both inbound and outbound calls, as well as emails
- Processed new Memberships for both AFL and AFLW.
- Assisted at AFL and AFLW home games, providing Members and Fans with a positive experience.
Retail Assistant
St George Illawarra Dragons
02.2023 - 04.2023
- Organise the safe and efficient receipt, storage and dispatch of warehoused items
- Administer stock control between Shop, Online, Gameday and Warehouse
- Assist with the servicing of customers, including answering phone calls and responding to emails.
Shop Assistant
Cellarbrations
11.2021 - 03.2023
- Assist customers in completing purchases and locating items around the store
- Check identification for proof of age and refusing alcohol sales to underage customers
- Restock and tidy stock across the store in order to increase product sales
- Answer questions about store policies and concerns to support positive customer experiences.
Casual Sales Assistant
IGA Supermarket
01.2018 - 03.2023
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Answered questions about store policies and concerns to support positive customer experiences.
New South Wales Rugby League Centre of Excellence - School Work Experience
09.2016 - 10.2016
- Generated client retention by accurately organising and executing sports events
- Demonstrated flexibility working with internal team members to remedy any issues and pre-emptively coming up with solutions
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Loaded, unload and moved material to and from storage and production areas.
Education
Bachelor of Business - Sports Management and Marketing
Western Sydney University
Parramatta, NSW06.2023
High School Diploma -
St Patrick's College
Strathfield, NSW09.2018
Skills
- Time Management
- Teamwork and Collaboration
- Computer Skills
- Communication Skills
- Critical Thinking
- Customer Service
Personal Information
Date of Birth: 07/21/2000
Timeline
Retail Supervisor
South Sydney Rabbitohs
01.2024 - Current
Membership Services
Cronulla Sharks
10.2023 - 01.2024
Membership Support Casual
Sydney Swans
04.2023 - 10.2023
Retail Assistant
St George Illawarra Dragons
02.2023 - 04.2023
Customer Experience Assistant
South Sydney Rabbitohs
07.2022 - 01.2024
Shop Assistant
Cellarbrations
11.2021 - 03.2023
Casual Sales Assistant
IGA Supermarket
01.2018 - 03.2023
New South Wales Rugby League Centre of Excellence - School Work Experience
09.2016 - 10.2016
Bachelor of Business - Sports Management and Marketing
Western Sydney University
High School Diploma -
St Patrick's College
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