Josh Gifford

Responsibilities:

• Accountable for all operational functions for VIC, SA & TAS.
• Service Delivery Performance (95% + on time performance).
• Gross Margin – managing and maximising gross margin through operational efficiencies and customer/carrier rate negotiation (10% GM target across entire customer base).
• Supplier (carrier) Management – performance review, rate negotiation, transactional/operational documentation management.
• Customer onboarding & account management – creation, implementation and development of operational processes. Working externally and internally to tailor reporting suites to relevant customer requirements.
• Health & Safety Chain of Responsibility Compliance – regulation of customers and suppliers, through process review and on-site assessment.
• Financial accountability – transactional accuracy, rate upload & analysis.
• Data analysis – analysis using Power BI and Excel for rate negotiation, customer & carrier review, continuous improvement for operational efficiencies.
• Staffing & resourcing – involvement of employment & training of all VIC resources, as well as many more nationally.
• Development of IT systems, identifying improvements by working closely with suppliers and customers. issues through testing and review of upcoming releases.
• System Automation

Achievements:

• Progression through several roles within the business, initially from an assistant role to most recently Head of Operations.
• Opening Netlogix Melbourne office, initially as the sole employee. Growth to 8 staff, 5 of which are direct reports.
• Successful negotiation and implementation of several large clients including Allied Pinnacle, Petbarn, Oji Fibre Solutions, H&M, Dricon and Laminex.
• Involvement in the re-branding committee, engaging in several workshops with design and market positioning agencies.
• Review and overhaul of operations processes, to improve underperforming facets of the business. E.g. Newcold warehouse transition, Allied Pinnacle Truganina operational issues, Supplier service issues, Production line shuttle management and reporting functions.
• Completed training courses in Coaching and Mentoring & Effective Communication.

• Managing a portfolio of clients, ensuring I understand client needs, financial status and growth plans
• Developing successful working relationships through a consultative and partnership approach
• Corresponding with internal departments including, tech, finance, operations and support teams to deliver accurate service for all clients, in a timely manner
• Managing expectations, expiring products and understanding client business needs to further grow accounts from a financial perspective
• Optimising client market proposition; mobile and search engine optimisation, refining content, account maintenance
• Site data analysis: to further increase Gumtree proposition in the marketplace and drive more revenue
• Identifying and proposing new revenue opportunities within my account base through close contact account management
• Dispute and objection handling; resolving issues and managing client expectations to maintain healthy relationships
• Organising and prioritising day-to-day tasks to meet multiple client deadlines, within a fast-paced environment
• Managing time and clients to ensure that renewal targets, revenue targets and KPI’s were successfully achieve

Achievements:

• Successfully achieving 13/13 specified renewal and revenue targets
• 85% average client account renewal rate.
• Account manager of the quarter, June 2017.

• Supporting key account managers and sales executives, with planning, maintenance and complaints surrounding advertising campaigns
• Managing trial accounts with new clients, maintaining and optimising advertising campaigns
• Client facing phone based training, to familiarise users with site navigation and optimise advertisement content
• Use of business reporting systems to analyse data and evaluate campaign success.

• Freight logistics and solutions provider, Employed as part of the operations team, reporting to the service and delivery manager
• Coordinated national transport needs for pulp & paper, packaging and container divisions
• Organising the requirements for 10+ large manufacturing sites across New Zealand, equating to approximately 100 loads daily
• Daily phone and email communication, as well as meetings with both clients and customers
• Securing competitive rates and service quality from the open market daily, using judgement to offer the best service at the lowest price for the customer
• Approaching prospect transport companies in order to secure their services and expand the Netlogix network
• Development and implementation of reporting systems, optimising reconciliation and analysis of container movements
• Usage of specialist business systems (Plato, Dovetail)
• Attention to detail; organising orders into load groups in order to optimise the transport requirements per site
• Usage of business reporting systems and Excel for data analysis and reconciliation
• Achievements
• Received glowing feedback for the smooth negotiation of the Kiwifruit season, which is an extremely strenuous and demanding period for the packaging division of Netlogix
• Tested and developed an operation system for the newly acquired container division, which has been successfully put to use.

• Freight logistics and solutions provider, Data entry and analysis; use of business reporting systems, Excel and financial software
• Customer service; responding to customer enquiries regarding invoicing or payments
• Reconciliation of data and invoices
• Creation of credit notes.

• Using Excel to geocode specific addresses, providing specific map points to input into business systems
• Administration duties; preparing and formatting of documents, binding, filing, data entry
• Preparing and personalising office equipment and software
• Organising and assisting in the setting up of office furniture.