Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Joshiah Lohendran

15,22-26 Queens Rd,Westmead,NSW

Summary

Well-qualified banking leader focused on supporting team and company success. Proficient in mentoring staff, improving processes and resolving conflicts. Detail-oriented and proactive with excellent problem-solving skills and proven success in achieving sales and service targets. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Bank Associate

Hatton National Bank Pvt Ltd
Colombo, Sri Lanka
02.2018 - 06.2023
  • Provided customer service by assisting with account inquiries, deposits, withdrawals and other transactions.
  • Verified customer identification to comply with Bank Secrecy Act regulations.
  • Processed loan applications, including gathering all necessary documents for review and approval.
  • Compiled data for reports on banking activity and risk management compliance.
  • Assisted in the preparation of bank statements, balance sheets, profit and loss statements and related documents.
  • Performed daily reconciliation of cash drawer and ATM machine funds.
  • Conducted regular audits of accounts to ensure accuracy of records.
  • Resolved customer complaints in a professional manner.
  • Utilized problem-solving skills to identify potential issues with customers' accounts and recommend solutions.
  • Trained new employees on banking processes and procedures.
  • Followed up with customers regarding account status or unresolved problems.
  • Monitored trends in the banking industry to identify areas for improvement.
  • Participated in educational seminars or workshops related to banking operations.
  • Reviewed credit applications prior to submission for final approval.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Helped customers understand and use mobile applications and online banking.
  • Reconciled cash and checks against computer records at end of shift.
  • Modified, opened and closed customer accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Set up new and regularly serviced existing accounts to bring in maximum revenue.

Internship

Hatton National Bank Pvt Ltd
Colombo, Sri Lanka
07.2017 - 01.2018
  • Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
  • Collaborated with team members to create a comprehensive social media strategy.
  • Compiled weekly reports on customer feedback and satisfaction ratings.
  • Conducted interviews with customers to gain insights into their experiences.
  • Developed presentations and organized events to promote products or services.
  • Contributed ideas during brainstorming sessions to generate creative solutions.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Worked with team members to promote great customer service and pleasant work environment.

Education

Graduate Certificate in Accounting - Accounting

Western Sydney University
Parramatta, NSW
12-2023

Bachelor of Business Administration - Business Administration

MAHATMA GANDHI KASHI VIDYAPITH UNIVERSITY
India
04-2019

Skills

  • Banking Regulations
  • Financial Planning
  • Debt Management
  • Loan Processing
  • Customer Service
  • Cross-Selling and Partner Referrals
  • Commercial Banking
  • Relationship Management
  • Analyzing Data
  • Team Coaching and Training
  • Goal Planning
  • Employee Motivation
  • Account Audits
  • Branch Operations
  • Due Diligence
  • Customer Financing
  • Analytical Thinking
  • Audit Procedures
  • Staff Management
  • Team Collaboration

Languages

English
Native/ Bilingual
Tamil
Native/ Bilingual

Accomplishments

  • Best Banker of the Year on 2020
  • Best Credit Card sales person on 2022

Timeline

Bank Associate

Hatton National Bank Pvt Ltd
02.2018 - 06.2023

Internship

Hatton National Bank Pvt Ltd
07.2017 - 01.2018

Graduate Certificate in Accounting - Accounting

Western Sydney University

Bachelor of Business Administration - Business Administration

MAHATMA GANDHI KASHI VIDYAPITH UNIVERSITY

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Joshiah Lohendran