Joshna Shrestha
Sydney
Summary
Customer service professional focused on exceeding customer expectations and improving service delivery. Proven ability to resolve issues quickly and maintain positive customer relationships. Reliable team player capable of adapting to changing situations and prioritizing tasks efficiently and maintaining calm demeanor under pressure and delivering consistent, high-quality service.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
McDonald's
01.2021 - 11.2024
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
- Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
- Reduced call wait times by efficiently managing high call volumes during peak hours.
- Increased sales by offering relevant product recommendations based on customers'' needs and preferences.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
KFC Rockdale
05.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Accounting - Accounting
King's Own Institute
Sydney, NSW10-2022
Skills
- POS system operation
- Cash handling
- Customer service
- Multitasking and organization
- Time management
- Team collaboration
Languages
English
Professional Working
Timeline
Customer Service Team Member
McDonald's
01.2021 - 11.2024
Customer Service Representative
KFC Rockdale
05.2018 - 12.2020
Bachelor of Accounting - Accounting
King's Own Institute
Similar Profiles
Jack EvansJack Evans
Crew trainer at McDonald'sCrew trainer at McDonald's
Yara Al-RazazYara Al-Razaz
Crew member at McDonald'sCrew member at McDonald's
Jeremy Daniel Torres DazaJeremy Daniel Torres Daza
Team Member at McDonald'sTeam Member at McDonald's
MYRIAM CHERIFMYRIAM CHERIF
Manager at McDonald'sManager at McDonald's
Brody GattBrody Gatt
Warehouse Storeperson at Peter Warren AutomotiveWarehouse Storeperson at Peter Warren Automotive