Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Adsett

NSW

Summary

With a strong background in customer service and team leadership, I bring years of hands-on experience in creating an exceptional customer experience, both in-store and beyond. I pride myself on building genuine relationships with customers and co-workers, always striving to create a welcoming and supportive environment that encourages trust and return business.

I'm deeply passionate about home decor from furniture and bedding to colour palettes, textures, and styling. Working in a store like Domayne is a natural fit for me, as it aligns perfectly with both my personal interests and professional strengths. I thrive in team environments, love helping customers bring their interior and exterior visions to life, and am excited to contribute to a brand that values design, quality, and exceptional service.

Overview

17
17
years of professional experience

Work History

Owner/Director

F45 Training Narellan
11.2014 - 07.2024
  • Hired, trained, and managed a great team of employees dedicated to achieving company goals.
  • Established a happy and positive workplace culture that fostered employee engagement, collaboration, and loyal staff and members.
  • Assisted with frontline operations dealing with customer sales, complaints and needs.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Designed customer service protocols to enhance client satisfaction and retention rates.
  • Implemented inventory management systems to track stock levels efficiently.
  • Created marketing materials to promote services and increase brand awareness.
  • Collaborated with local businesses for joint promotions, enhancing community engagement efforts.
  • Trained and inspired employees to perform daily business functions.

Sales Account Manager

SK Steel Australia
03.2007 - 06.2014
  • Developed and maintained strong client relationships to drive sales, customer satisfaction and retention.
  • Mentored junior sales staff on best practices in account management and relationship-building techniques.
  • Built client relationships by understanding their manufacturing requirements and offering product solutions.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Met monthly sales targets, profit margins and forecasted turnover

Education

High School Diploma -

Menai High School
Menai, NSW
11-2000

Skills

  • High level of customer service experience with a very friendly attitude
  • Work effectively in a team setting and love to create positive relationships with both colleagues and customers
  • Attention to detail to ensure tasks are completed correctly
  • Extremely passionate about colours, textures, home furniture and decor
  • Flexible and adaptable in all situations
  • A thorough and effective communicator
  • Take direction very well and can give direction if required in the role

Timeline

Owner/Director

F45 Training Narellan
11.2014 - 07.2024

Sales Account Manager

SK Steel Australia
03.2007 - 06.2014

High School Diploma -

Menai High School
Joshua Adsett