Joshua Alfred
Leeton,NSW
Summary
Results-driven customer service representative with experience in managing customer complaints and fostering positive relationships. Known for adaptability and teamwork, consistently contributing to high client retention and a customer-focused work environment.
Overview
4
4
years of professional experience
Work History
CSM/BDM
Command51
Wagga Wagga, NSW
06.2025 - 11.2025
- Promptly identified and resolved customer complaints to enhance satisfaction.
- Utilized CRM systems for tracking interactions and ensuring accurate record-keeping.
- Delivered exceptional customer service, contributing to high client retention rates.
CSM/BDM
Coreserve
Sydney, NSW
03.2024 - 06.2025
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored staff performance to ensure adherence to customer service standards.
Sales Representative
Black Classic
Sydney, NSW
09.2023 - 03.2024
- Established strong customer rapport through effective sales techniques and methods.
- Trained new staff on company policies and procedures to ensure compliance.
- Negotiated pricing contracts with customers to maximize profits.
Kitchen Hand
Biltong and Boerwors
Sydney, NSW
03.2022 - 08.2023
- Maintained cleanliness of kitchen equipment and workspaces.
- Followed food safety guidelines to ensure product quality.
- Followed all health code guidelines when handling food items.
Education
Year 10 Certificate -
Jamison High School
Sydney, NSW11-2020
Skills
- Customer relationship management
- Problem solving
- Adaptability
- Time management
- CRM software
- Customer service
Languages
Swedish
Professional
References
References available upon request.
Timeline
CSM/BDM
Command51
06.2025 - 11.2025
CSM/BDM
Coreserve
03.2024 - 06.2025
Sales Representative
Black Classic
09.2023 - 03.2024
Kitchen Hand
Biltong and Boerwors
03.2022 - 08.2023
Year 10 Certificate -
Jamison High School