Joshua Bailey
Sydney ,NSW
Summary
An extremely hardworking and motivated individual, with the drive and determination to achieve results. I have experience in a both retails and sales. I have proved to be trustworthy and reliable in the workplace. I wish to further my career by applying my skills and talents to a hard working organisation.
Overview
8
8
years of professional experience
Work History
Insurance Sales Agent
AA Ireland
11.2021 - 10.2023
- Meet and exceed targets for all inbound new business, renewals and cross-sell sales targets on a weekly basis.
- Also maintain operational KPI’s whilst working on the phone and/or email.
- Handle objections effectively and professionally.
- Made outbound lead follow-ups to potential and existing customers by telephone.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Customer Assistant
Lidl
07.2019 - 11.2021
- Interacting with the customer in a pleasant, friendly and helpful manner
- Maintaining store cleanliness and hygiene standards
- Ensuring the correct quantity and quality of goods are made available to our customers
- Following freshness and rotation principles
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald’s
10.2017 - 06.2019
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Sales Assistant
Home Store + More
09.2015 - 02.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
QQIc Level 5 - Sports Recreation And Exercise
Drogheda Institute of Further Education
Ireland 05.2015
Skills
- Customer Service Excellence
- Retail Sales Customer Service
- Inbound Customer Calls
- Problem-Solving Skills
Timeline
Insurance Sales Agent
AA Ireland
11.2021 - 10.2023
Customer Assistant
Lidl
07.2019 - 11.2021
Crew Member
McDonald’s
10.2017 - 06.2019
Sales Assistant
Home Store + More
09.2015 - 02.2017
QQIc Level 5 - Sports Recreation And Exercise
Drogheda Institute of Further Education
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