Joshua Bailey
Maroubra ,NSW
Summary
An extremely hardworking and motivated individual, with the drive and determination to achieve the best results.
I have experience in a retails and sales and claims handling.
I have proved to be trustworthy and reliable in the workplace. I wish to further my career by applying my skills and talents to a hard working organisation
Overview
7
7
years of professional experience
Work History
Property Claims Handler
Allianz Via MayDay recruitment
Sydney
01 2024 - Current
- Managed operational processing of property claims while keeping all parties informed throughout the process.
- Handled initial claims enquiries with attention to first-class, personal service.
- Prepared reports documenting outcomes of insurance claim investigations.
- Advised customers on the status of their claims throughout the process.
- Reviewed insurance policies to determine coverage and eligibility for claims processing.
Insurance Sales Agent
AA Ireland
Dublin
11.2021 - 10.2023
- Met sales targets every week, whether it's new business, renewals, or cross-selling.
- Maintained excellent customer service standards by efficiently handling telephone and email inquiries.
- Provided product information and answered questions from potential customers regarding coverage options.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Customer Assistant
Lidl
Ireland
07.2019 - 11.2021
- Answered customer inquiries regarding products, prices, and availability.
- Provided excellent customer service to ensure repeat business.
- Ensuring the correct quantity and quality of goods is made available to our customers.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
Ireland
10.2017 - 06.2019
- Worked front counter, drive-thru, and other areas.
- Worked well with teammates and accepted coaching from the management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
QQI Level 5 - Sports Recreation And Exercise
Drogheda Institute of Further Education
Ireland Skills
- Customer Service
- Inbound Sales /Outbound Sales
- Risk management
- Time management
- Insurance Claims Review
Timeline
Insurance Sales Agent
AA Ireland
11.2021 - 10.2023
Customer Assistant
Lidl
07.2019 - 11.2021
Crew Member
McDonald's
10.2017 - 06.2019
Property Claims Handler
Allianz Via MayDay recruitment
01 2024 - Current
QQI Level 5 - Sports Recreation And Exercise
Drogheda Institute of Further Education
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