Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Baker

Queanbeyan,NSW

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Internal Sales

John R Turk
02.2022 - Current
  • Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.
  • Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
  • Assisted in training new hires, sharing extensive knowledge of products, systems, and best practices in internal sales processes.
  • Built relationships with customers and community to promote long term business growth.

Fast Food Manager

KFC
10.2015 - 02.2022
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Karabar High School
Queanbeyan, ACT
12.2018

Skills

  • Goal-oriented mindset
  • Email Etiquette
  • Cold calling expertise
  • CRM proficiency
  • Teamwork and Collaboration
  • Time Management
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Cash Handling
  • Effective Communication
  • Self Motivation
  • Task Prioritization
  • Processing payments
  • Sales Techniques
  • Stock management
  • Point of sale operation
  • Food safety and sanitation
  • Order Processing
  • Written Communication
  • Adaptability
  • Continuous Improvement
  • Time management abilities
  • Adaptability and Flexibility

Timeline

Internal Sales

John R Turk
02.2022 - Current

Fast Food Manager

KFC
10.2015 - 02.2022

High School Diploma -

Karabar High School

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Joshua Baker