Joshua Bale
Monterey,Australia
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized and physically fit to handle any client need. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
My experience in hospitality embellishes my volunteer work as a support carer. Reliable and hardworking in hospitality works autonomously or in teams to serve's to 500 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Merivale Coogee Pavilvion
01.2022 - Current
- Demonstrated expertise in crafting and serving a variety of cocktails, beers, and wines to guests in a fast-paced environment
- Provided exceptional customer service by greeting and engaging with guests, taking orders, and ensuring timely delivery of drinks
- Maintained a clean and organized bar area, restocked supplies, and followed proper sanitation and safety guidelines
- Utilized strong communication and interpersonal skills to build relationships with customers and provide recommendations based on their preferences
- Managed cash transactions and accurately handled payments, including credit cards and cash tips
- Collaborated with kitchen staff to fulfill food orders and ensure a seamless dining experience for guests
- Successfully managed multiple tasks and prioritized responsibilities to maintain efficiency during busy shifts
- Trained and mentored new bartenders on company policies, procedures, and drink recipes
- Proactively identified and resolved customer concerns and complaints, maintaining a positive and professional attitude at all times.
Volunteer Support Worker
Family friend
Kellyville
01.2020 - Current
- Managed challenging behaviour from clients in a calm manner by utilizing de-escalation techniques.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Reported any incidents or accidents to the family.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Organized leisure activities for clients in the community.
- Referred involved parties to needed community resources.
Waiter
Novotel
03.2020 - 12.2021
- Greeted customers and provided information on menu items
- Took customer orders and accurately entered them into the POS system
- Recommended and upsold specials and additional menu items
- Ensured timely delivery of food and beverages to customers
- Addressed any customer concerns and resolved issues promptly
- Maintained table settings and ensured a clean and organized dining area
- Assisted with setting up and breaking down tables and chairs for events
- Managed cash and credit card transactions and accurately counted money at the end of each shift
- Collaborated with kitchen staff to ensure orders were prepared correctly and in a timely manner
- Trained and mentored new wait staff on restaurant policies and procedures.
Cellar
Barangaroo House
08.2019 - 11.2021
- Operated and maintained cellar equipment, including pumps, filters, and hoses
- Monitored and recorded fermentation process, temperature, and other key metrics
- Assisted in the cleaning and sanitizing of tanks, barrels, and other winery equipment
- Conducted routine quality control checks on wine throughout the production process
- Performed barrel maintenance, including filling, racking, and topping off
- Collaborated with cellar team to troubleshoot and resolve any issues that arose during production
- Followed all safety protocols and maintained a clean and organized work environment.
Bottle Shop Attendant
Coogee Bay Hotel
12.2018 - 12.2019
- Responsible for maintaining cleanliness and organization of the bottle shop
- Assisted customers in selecting and purchasing various types of beverages
- Accurately operated cash registers and processed transactions
- Monitored and restocked inventory to ensure availability of products
- Provided excellent customer service, addressing any inquiries or concerns
- Collaborated with team members to develop and implement promotional strategies
- Ensured compliance with all safety and health regulations
- Utilized product knowledge to make recommendations and upsell products
- Managed opening and closing duties, including cash handling and register balancing.
Education
Diploma - Acting
AFTT (Actor Film Television and Theatre)
06.2020
HSC - HSC
Waverley College
12.2018
Skills
- Multitask
- Collaborate
- Listening carefully
- Good attitude
- Warm
- Kind
- Strong
- Eager to learn
- Consistent
- Compassionate
- Supportive
- Patient
- Empathy
- Client Needs Assessments
- Individualized Support
- Time Management
- Health Promotion
- First-Aid and CPR
- Client Advocacy
- Disability Awareness
- Reliability
- Interpersonal Skills
- Professionalism
- Effective Communication
- Problem-Solving
Volunteer Experience
Charity walk RUOK, Maroubra - Waverley, 05/2016, 05/2024, Planned and organized with the RUOK foundation for people suffering with depression, Collaborated with school to organize a walk from Maroubra to Waverley College, Raised $5000 with the participation of 500 people including students, teachers, outside volunteers, and sport organizations
Hobbies and Interests
- Acting
- Working on film
- Playing football
- Boxing
- Muay Thai
- Body surfing
Affiliations
Having a dynamic job in hospitality I have developed versatilely to manage difference personalities at in a high intensity environment. With experience I have become adaptable, skillful and multifaceted to effectively get the tasks completed.
Being a part support person to a close family friend with a physical and mental disability I have become knowledgeable and experienced in meeting complex needs and ensuring an individualized approach is given at all times.
I am passionate about fitness and am active in weekly soccer, muay thai and the gym with my close social network of friends and family.
I love having variety and have found a work/leisure balance that has enabled me to become a well-rounded individual.
Accomplishments
- Leader in RUOK charity events
- Youth work with Indigenous children
- Employee of the month multiple times in the hospitably industry
- Acted in team leader positions at the Merivale restaurant chain
Certification
- Full Drivers License
- First Aid and CPR
- Criminal Check
- Working with children check
References
References available upon request.
Timeline
Bartender
Merivale Coogee Pavilvion
01.2022 - Current
Waiter
Novotel
03.2020 - 12.2021
Volunteer Support Worker
Family friend
01.2020 - Current
Cellar
Barangaroo House
08.2019 - 11.2021
Bottle Shop Attendant
Coogee Bay Hotel
12.2018 - 12.2019
Diploma - Acting
AFTT (Actor Film Television and Theatre)
HSC - HSC
Waverley College
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