Joshua Brown
Aspley
Summary
Professional with experience in customer service, inventory management, and sales support. Strong focus on team collaboration and consistently achieving results. Skilled in handling transactions, maintaining store cleanliness, and providing exceptional customer experiences. Reliable and adaptable to changing needs, ensuring smooth operations and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shop Assistant /Aquatics Specialist
100% Aquatics
09.2023 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped customers make informed decisions, providing detailed product information and advice.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
Co-Owner
TidePool Aquatics
01.2023 - 08.2023
- Purchased, raised and aqua-cultured marine livestock and monitored their health, resulting in increased animal health and higher yields
- Visited and assessed client tanks, ensuring appropriate care and maintenance for all fish involved and increasing the knowledge base for further work
- Advised clients on appropriate fish and corals to keep in specific tank systems in order to encourage a natural and stable environment for all livestock involved
- Performed routine tank maintenance on a wide range of tank sizes and forms, including everything from basic upkeep to managing disease outbreaks in difficult tanks
Shop Assistant
Pet HQ Townsville
06.2021 - 08.2023
- Maintained and monitored salt and fresh-water livestock, ensuring health and welfare of all stock involved
- Aided customers with inquiries and issues regarding the maintenance and health of fresh and saltwater livestock, ensuring good keeping standards and accurate information
- Updated customer records and maintained data accuracy in the store’s computer system
- Organized and maintained the store, ensuring a clean and safe environment for customers and appropriate stock at all times
FLoor and Wall Tiler
TBZ Nq Pty Ltd
05.2017 - 06.2021
- Demonstrated expertise in cutting, shaping, and laying tiles to create visually appealing surfaces.
- Educated customers on proper maintenance techniques for tiled surfaces, prolonging the lifespan of their installations.
- Streamlined workflow processes by implementing efficient organization methods for tools, supplies, and equipment on job sites.
- Completed complex wall tiling projects, showcasing skill in various patterns and designs.
Education
High School Diploma -
Kirwan State High School
Townsvillle10.2011
Skills
- Ability to Work in a Team
- Communication Skills
- Fast Learner
- Drivers Licence
- Aquarium Management
- Customer service
- Friendly and helpful
- Attention to detail
- Cash register operation
- POS software
- Store opening and closing
- Customer assistance
Languages
English
Native or Bilingual
Timeline
Shop Assistant /Aquatics Specialist
100% Aquatics
09.2023 - Current
Co-Owner
TidePool Aquatics
01.2023 - 08.2023
Shop Assistant
Pet HQ Townsville
06.2021 - 08.2023
FLoor and Wall Tiler
TBZ Nq Pty Ltd
05.2017 - 06.2021
High School Diploma -
Kirwan State High School
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