Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager
Joshua Byrne

Joshua Byrne

Summary

Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency and self-motivated Territory Sales Manager with 5 year background in managing accounts for assigned territories and selling products ethically and with market-driven approaches. Skillfully enhance distribution and availability of products to achieve targeted territorial growth.

Overview

8
8
years of professional experience

Work History

Executive Client Manager

RunGopher
08.2023 - Current
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Built relationships with customers and community to establish long-term business growth.

Territory Sales Manager (Google Program)

Creative Activation/DKSH SMOLLAN
06.2018 - 02.2023
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Hold weekly meetings with Area Managers to identify techniques to overcome sales obstacles.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
  • Manage over 5 daily manager calls and 30+ Face to Face Customer interactions
  • Applied relationship-driven strategies to lock in Google Product sales that achieved #1 TSM within NSW region for previous sales Quarter.
  • Experience in Google Cloud Suite to Chromebook Hardware learnt via leading a booth at Google's Cloud Start-Up Business Event 2022
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.

Business Specialist & Tech Bar

Telstra
05.2016 - 06.2018
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.

Salesperson/Marketing

Global Interactive
05.2015 - 04.2016
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favourable contracts.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.

Education

Google AdSense - Marketing

Google AdSense Modules
02.2022

High School Diploma -

Callaghan College Jesmond Campus
Jesmond, NSW
11.2014

Certification III in Information And Tech. - Information Technology

TAFE
Newcastle, NSW
07.2014

Skills

  • Teamwork and Collaboration
  • Multitasking Abilities
  • G-Suite
  • Google Workspace
  • Self-Motivated
  • Critical Thinking
  • Flexible and Adaptable
  • Attention to Detail
  • Sales and marketing
  • Negotiation Skills
  • Market Trend Analysis
  • Brand Marketing
  • Google Hardware Sales & Knowledge
  • Training and Development
  • Client Management Technologies
  • Microsoft Suite Skills
  • Adobe Suite Skills
  • Global Client Management

Accomplishments

  • Achieved #1 Territory Sales Manager in Australia by completing set targets with accuracy and efficiency.

Timeline

Executive Client Manager

RunGopher
08.2023 - Current

Territory Sales Manager (Google Program)

Creative Activation/DKSH SMOLLAN
06.2018 - 02.2023

Business Specialist & Tech Bar

Telstra
05.2016 - 06.2018

Salesperson/Marketing

Global Interactive
05.2015 - 04.2016

Google AdSense - Marketing

Google AdSense Modules

High School Diploma -

Callaghan College Jesmond Campus

Certification III in Information And Tech. - Information Technology

TAFE

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