JOSHUA BYRNE
Mayfield,NSW
Summary
Creative professional driven by high standards and results-oriented mindset. Skilled in conceptualizing and executing innovative campaigns, with strong focus on team collaboration and adapting to evolving project needs. Proven ability to lead cross-functional teams, combining strategic vision with practical design skills to deliver impactful outcomes. Expert customer service experience with years of sales knowledge. Reliable and adaptable, excelling in environments that demand creativity and precision.
Overview
6
6
years of professional experience
Work History
Creative Director & Co-Founder
SHIFT MEDIA
02.2024 - 10.2024
- Client acquisition
- Studio management & organisation
- Photographer
- Videographer
- Social Media Management
- Monitored industry trends to keep creative materials fresh and engaging.
- Elevated company reputation through consistent delivery of high-quality creative content.
- Built strong relationships with clients, leading to partnerships and repeat business opportunities.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
Executive Client Manager
RunGopher
08.2023 - 08.2024
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs.
- Supervised daily operations and sales functions to maximize revenue.
- Built relationships with customers and community to establish long-term business growth.
- Enhanced client satisfaction by providing personalized service and tailored solutions to meet their unique needs.
- Optimized CRM systems usage by ensuring accurate data entry practices were followed diligently by all team members.
- Managed a diverse portfolio of clients, balancing competing priorities while exceeding performance targets consistently.
TERRITORY SALES MANAGER (GOOGLE PROGRAM)
Creative Activation/DKSH SMOLLAN
06.2018 - 02.2023
- Large scale Area Sales Training
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Held weekly meetings with Area Managers to identify techniques to overcome sales obstacles.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Manage over 5 daily manager calls and 30+ Face to Face Customer interactions
- Applied relationship-driven strategies to lock in Google Product sales that achieved #1 TSM within NSW region for previous sales Quarter.
- Experience in Google Cloud Suite to Chromebook Hardware learnt via leading a booth at Google's Cloud Start-Up Business Event 2022
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Education
Film Studies -
University of Newcastle
Newcastle, NSWDigital Marketing -
Google Digital Garage
CERT III - Information & Technology
TAFE NSW
NSWSkills
- Leading creative teams
- Analytical problem-solving
- Product conceptualization
- Narrative visualization
- Creative campaign development
- Post-production editing
- Effective brand messaging
- Brand narrative development
- Targeted campaign execution
- Strategic content planning
- Photography direction
- Customer engagement
Accomplishments
- Launched multiple successful marketing campaigns for Small Businesses in Newcastle, NSW.
- Supervised team of 15 staff members.
- Awarded #1 Territory Sales Manager in AUS - 2019
Timeline
Creative Director & Co-Founder
SHIFT MEDIA
02.2024 - 10.2024
Executive Client Manager
RunGopher
08.2023 - 08.2024
TERRITORY SALES MANAGER (GOOGLE PROGRAM)
Creative Activation/DKSH SMOLLAN
06.2018 - 02.2023
Film Studies -
University of Newcastle
Digital Marketing -
Google Digital Garage
CERT III - Information & Technology
TAFE NSW
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