Summary
Overview
Work History
Skills
Timeline
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Joshua Cain

Summary

Seasoned Table Games Dealer and Shift Supervisor with a proven track record at Crown Sydney, enhancing customer satisfaction and mastering table games procedures. Leveraged complex problem-solving and active listening to exceed KPIs, achieving notable customer retention at Starbucks. Expert in fostering engaging environments and driving team performance through effective training and leadership.

Overview

10
10
years of professional experience

Work History

Table Games Dealer

Crown Sydney
11.2022 - Current
  • Coded to deal Blackjack, Baccarat, Poker minors, and tend to electronic table game machines.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Supported promotional events by encouraging player participation in special promotions and tournaments.
  • Improved operational efficiency by maintaining accurate inventory records for gaming equipment and supplies.

Shift Supervisor

Starbucks Coffee
09.2018 - 10.2022
  • Completed store opening and closing procedures, ordered stock, and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Delivered successful training to more than 20 employees during 3 and a half year tenure, educating on successful work processes and productivity strategies.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Sales Representative

Optus Telecommunications
02.2018 - 08.2018
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Table Games Dealer

The Star Casino
08.2014 - 01.2018
  • Trained in Blackjack, Baccarat, and Poker minors.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behaviour.

Skills

  • Customer Satisfaction
  • Training and mentoring
  • Complex Problem-Solving
  • Active Listening Skills

Timeline

Table Games Dealer

Crown Sydney
11.2022 - Current

Shift Supervisor

Starbucks Coffee
09.2018 - 10.2022

Sales Representative

Optus Telecommunications
02.2018 - 08.2018

Table Games Dealer

The Star Casino
08.2014 - 01.2018

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Joshua Cain