Joshua Casey
Melbourne,VIC
Summary
Dynamic Customer Support Consultant with a proven track record at Impact Fertilisers, excelling in account management and delivering exceptional service. Skilled in call center operations, I fostered strong client relationships and resolved issues efficiently, enhancing customer satisfaction. My enthusiastic approach and attention to detail drive successful outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Support Consultant
Impact Fertilisers
Melbourne , Victoria
08.2022 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Responded quickly to customer inquiries, needs and problems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted sales managers with contract management.
- Prioritized and organized tasks to efficiently accomplish service goals.
Inbound Customer Service Representative
ME Bank
Melbourne , Victoria
07.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Trained and supervised new employees to promote overall team productivity and consistent service.
Inbound Customer Service Representative
ANZ
Melbourne , Victoria
02.2021 - 05.2021
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses, and contact information within call management databases.
Education
Diploma - Tourism/ Events
South West TAFE
Warrnambool11.2013
Certificate of III - Tourism
South West TAFE
Warrnambool11.2012
Certificate - Events
South West TAFE
Warrnambool11.2012
Skills
- Account Management
- Call Center Operations
- POS Systems and Ordering Platforms
- Customer Service
- Customer Support
- Data entry
Affiliations
- Team Manager and Committee Member for Victoria's gay and inclusive rugby club
References
References available upon request.
Timeline
Customer Support Consultant
Impact Fertilisers
08.2022 - Current
Inbound Customer Service Representative
ME Bank
07.2021 - Current
Inbound Customer Service Representative
ANZ
02.2021 - 05.2021
Diploma - Tourism/ Events
South West TAFE
Certificate of III - Tourism
South West TAFE
Certificate - Events
South West TAFE
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