- Video Games
- Weight lifting
- Playing golf
- Attending local football and AFL matches
Joshua Ciccarone
Pascoe Vale
Summary
Dynamic Client Services Team Leader at First Financial Pty Ltd with a proven track record in enhancing service delivery and client satisfaction. Sound understanding of Xplan software and adept at problem-solving, I effectively motivated teams to achieve high-quality outcomes while ensuring compliance with regulatory standards. Committed to continuous improvement and exceptional client experiences whilst maintaining high quality and pride in my work in a high-pressure, high-volume environment.
Overview
9
9
years of professional experience
Work History
Client Services Team Leader
First Fonancial Pty Ltd
07.2025 - Current
- Assisted in managing client inquiries and resolving issues efficiently.
- Supported team members in delivering high-quality client service experiences.
- Learned and utilised CRM software to track client interactions and feedback.
- Collaborated with internal stakeholders teams to enhance service delivery processes.
- Analyzed client feedback data to identify areas for improvement, implementing changes accordingly for exceptional service quality.
- Communicating with external parties to ensure the smooth implementation of advice for high net-worth clients
Client Service Manager
First Financial Pty Ltd
07.2024 - 07.2025
- Managed client inquiries, ensuring timely responses and resolution of issues.
- Preparing client documents and reports, ensuring accuracy and timely delivery.
- Raising invoices and providing to clients in a timely manner.
- Developing and maintaining strong relationships with key internal and external stakeholders.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Client Services Administrator
First Financial Pty Ltd
03.2023 - 07.2024
- Preparing and implementing client documentation, maintaining high standards of accuracy and confidentiality.
- Maintaining AML/CTF requirements
- Collating documents and statements and distributing to key stakeholders in a timely manner.
- Ensured ongoing compliance with regulatory requirements through diligent record-keeping practices.
Sales Associate
Footlocker
05.2022 - 03.2023
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained knowledge of current sales promotions and inventory levels to inform customers effectively.
- Collaborated with team members to achieve daily sales targets and enhance store performance.
- Processed transactions efficiently using POS systems, ensuring customer satisfaction during check-out.
- Built relationships with customers to encourage repeat business.
Produce Team Member
Woolworths
10.2016 - 06.2022
- Maintained inventory accuracy through regular stock checks and reorder processes.
- Trained new team members on safety protocols and operational procedures.
- Developed strong working relationships with colleagues to foster a positive team environment.
- Understanding the needs of customers and delivering excellent customer service.
- Conducted regular stock checks to ensure stock levels are accurate and up to date.
1st Year Apprentice Electrician
Scavo Electrical Solutions
02.2020 - 02.2021
- Assisted in installation and maintenance of electrical systems in residential and commercial buildings.
- Collaborated with A-Grade electricians to troubleshoot electrical issues and implement safe and effective solutions.
- Operated hand and power tools safely while adhering to industry standards and regulations.
- Supported project teams by preparing materials and maintaining organised workspaces for efficiency.
- Maintaining compliance with industry standards and regulations.
Education
BBA - Economics And Finance
Royal Melbourne Institute of Technology
Melbourne, VIC12-2023
Skills
- Collaboration and teamwork
- Team motivation
- Effective delegation
- Innovation and creativity
- Adhering to regulatory requirements
- Training and mentoring
- Customer service
- Attention to detail
- Problem-solving abilities
Interests
Timeline
Client Services Team Leader
First Fonancial Pty Ltd
07.2025 - Current
Client Service Manager
First Financial Pty Ltd
07.2024 - 07.2025
Client Services Administrator
First Financial Pty Ltd
03.2023 - 07.2024
Sales Associate
Footlocker
05.2022 - 03.2023
1st Year Apprentice Electrician
Scavo Electrical Solutions
02.2020 - 02.2021
Produce Team Member
Woolworths
10.2016 - 06.2022
BBA - Economics And Finance
Royal Melbourne Institute of Technology
Similar Profiles
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Mekondjo JohannesMekondjo Johannes
Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)Human Resources Superintendent at Blue Sea Fishing Company (PTY)Ltd, Pereira Seafood Company (PTY)Ltd, Hatutungu Fishing Company (PTY)
Shane HarkinShane Harkin
Electrician at Nxgen PTY LTD/ UGL PTY LTDElectrician at Nxgen PTY LTD/ UGL PTY LTD
Jebril KhoderJebril Khoder
Junior Boundary Umpire at Essendon Districts Football LeagueJunior Boundary Umpire at Essendon Districts Football League
Cedric LajoieCedric Lajoie
Owner & CEO at Société immobilière Tri-Logis inc.Owner & CEO at Société immobilière Tri-Logis inc.